123024.Guest Experience Representative - HILLSBOROUGH CO AVIATION AUTHORITY

ABOUT TAMPA INTERNATIONAL AIRPORT

Tampa International Airport is widely regarded as America’s Favorite Airport and was recently named the #1 Large Airport in North America by J.D. Power. As the premier gateway for the West Coast of Florida, TPA serves more than 23 million passengers annually and serves as a top economic engine for the Tampa Bay region and the state of Florida.

The Hillsborough County Aviation Authority, which operates and maintains TPA and the county’s three general aviation airports, is always seeking the very best people to serve its passengers, community, and fellow employees. Named a Tampa Bay Times Top Workplace in Tampa Bay for five straight years, the Authority has more than 650 employees in more than 20 departments, representing a talented, diverse, and engaged workforce. The organization offers excellent health, dental, vision, and retirement benefits, competitive pay, paid parental leave, Health and Dependent Savings Accounts, wellness reimbursement, training opportunities for career advancement, and much more. The Authority holds strong to its mission of serving the region and operates daily on five values: Teamwork, Excellence, Vision, Hospitality, and Community.

Join an award-winning team and see why Tampa International Airport and the Aviation Authority are among the most beloved institutions and workplaces in the Tampa Bay area.
 

POSITION OVERVIEW

Reporting to the Guest Services Supervisor, the Guest Experience Representative (GER) Performs informational and referral duties to assist the public in locating and/or accessing various services provided by Tampa International Airport and other community agencies. Performs informational and referral duties to assist guests while anticipating and responding to their needs to enhance the overall guest experience at Tampa International Airport.

COMPENSATION

• Starting pay rate is $18.03 per hour.

WORKPLACE TYPE

• 100% On-Site
• This position requires you to work shifts between 4:00am to 1:00am.

POSITION ROLES & RESPONSIBILITIES

• Provides information and assistance to Airport guests concerning the use of the facility, available services, local attractions, and flight information.
• Provide direction and assistance to incoming international passengers in the Federal Inspection Station and formulates detailed reports to Aviation Authority staff on significant observations. Follow up on reported issues to ensure that the problem has been corrected.
• Conducts educational walking tours of the Airport terminal for schools, groups, and community organizations.
• Conducts educational bus tours of the airfield for school groups and community organizations.
• Monitors escalators, elevators, shuttle cars, and the monorail system concerning accidents and outages.
• Provides VIP tours as necessary.
• Acts as an official representative of the Aviation Authority at school fairs, festivals, and community functions. Maintains a booth or display, providing literature and promotional items.

REQUIRED QUALIFICATIONS

• High School Diploma/GED
• Two (2) years Of customer service experience in a public contact capacity.
• Must be able to work non-traditional working hours including holidays and weekends.  Guest Experience Representatives work eight (8) and/or ten (10) hour shifts between 4:00am to 1:00am. 

KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of Airport and community resources and available information and service sources.
• Working knowledge of office practices and procedures.
• Skill in making presentations to groups.
• Ability to deal courteously and effectively with the public.
• Ability to communicate effectively both orally and in writing.
• Ability to organize and maintain files and records.
• Ability to operate general office equipment.
• Ability to work effectively with others.

PHYSICAL DEMANDS

• Bending - Frequently
• Climbing - Occasionally
• Crawling - Occasionally
• Driving - Occasionally
• Eye/Hand/Foot Coordination - Occasionally
• Grasping - Occasionally
• Handling - Occasionally
• Hearing - Constantly
• Kneeling - Occasionally
• Reaching - Occasionally
• Repetitive Motions - Frequently
• Sitting - Rarely
• Squatting - Occasionally
• Standing - Constantly
• Typing - Frequently
• Walking - Constantly
• Carry up to: 30lbs. - Frequently
• Lifting up to: 30lbs. - Frequently
• Pulling up to: 30lbs. - Frequently
• Pushing up to: 30lbs. - Frequently

WORKING CONDITIONS

• Computer Monitor - Frequently
• Dust/Fumes/Gases - Rarely
• Extreme Temperatures (Hot/Cold) - Rarely
• High-Pitched/Loud Noises - Rarely
• High-Stress Level - Rarely

TRAVEL REQUIREMENTS

• Local - <25%

TPA MISSION STATEMENT

To be a major driver in the economic growth of the Tampa Bay Region. We will be leading-edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.

TPA VISION STATEMENT

To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport is an equal opportunity employer and welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.