1456418BR- ITSM Manager- Bloomington IL (Onsite) - Resource Logistics, Inc.

Must have experience in ITIL / ITSM support model.

Experience in Change management/incident management and can act as an ops manager for ITSM team.
Person should have atleast 8-10 years of hand on experience
Expectation is to Create, manage, & version control contractual and non contractual documents
Proficient in MS Office with Special Focus on Power Point, Visio, Excel, And MS word.
Person should be able to write Documents, News Letters, and event calendars
Should be able to Create Training Manuals
Prepare instruction manuals
Disseminate technical information in easy-to-understand language for a non-technical audience
Have technical accuracy in writing user documentation
Create software documentation after a thorough collaboration with subject matter experts and technical staff
Help other writers in creating documentation
Ability to take existing and potential content and improve it
Convert complex documentation to easy language for multiple audiences
Create product manuals with screenshots and tutorials
Write documentation for internal teams such as developers and programmers
Communicate complex ideas in a concise manner

Key Words

ITSM Operations Manager

Service Delivery Manager Process

IT Platform and Process Management

SLA Governance and Management

IT Process Manager

IT Process Consultant

Operations Manager -Reporting and Process

Infrastructure Ops Manager

Change Manager/ Incident Manager

IT Process consultant

Knowledge to work on

ServiceNow Platform

IT Asset Management tools such as SNOW,HPSM

Experience in Managing Core ITSM Operations with more focused on ITIL Process with Service Now Background.