1473785BR :: Desktop Support - Tekfortune Inc.
El Paso, TX
About the Job
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Job Title: Desktop Support
Location: El Paso, TX, USA, 79922
Mode : Contract (6+ Months) (Day 1 Onsite)
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Job Title: Desktop Support
Location: El Paso, TX, USA, 79922
Mode : Contract (6+ Months) (Day 1 Onsite)
Primary Responsibilities:
- Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved
- Monitors ticket queue to ensure Service Level Agreements (SLA s) are met and that proper documentation procedure is followed
- Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
- Participates in and facilitates IT meetings with internal customers and other support staff
- Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
- Escalates incidents to proper internal IT teams as needed
- Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
Required Qualifications:
- Undergraduate degree or equivalent experience.
- 2+ years of supervisor experience in a technical setting
- Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
- Experience supporting executive or VIP level customers
- Ability to supervise technical staff and understand and escalate technical issues
- Ability to meet scheduled task requirements within assigned deadlines
Preferred Qualifications:
- 1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staff
- Experience creating technical documentation and Standard Operating Procedures (SOPs)
- Previous experience in a supervisory or manager type IT role
- Technical certifications including CompTIA, HDI, or Microsoft Certifications
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Source : Tekfortune Inc.
