1475190BR -Desktop Technician - Tekfortune Inc.

Job Title : Desktop Technician

Location : San Diego, CA 92123 (onsite)

Responsibilities:

Troubleshoot and resolve issues related to Office 365

Image and install software on Windows, and Apple laptops/desktops

Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

Identify and resolve hardware and software application conflicts

Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

Responsible for asset tagging and entering all incoming equipment into our asset management system

Collaborate with cross functional teams to properly onboard incoming new hires

Ensure that hardware is properly assigned and updated into our management system

Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support

Requirements:

Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above

Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite

Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

Experience with imaging windows 10 OS.

Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)

Experience in using PC-based word processing, presentation, and e-mail software preferred

Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

Outstanding customer service and interpersonal skills

Excellent organizational skills and ability to prioritize tasks among many competing requests

Experience working in or supporting a call center or help desk environment

MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus

Aptitude for learning

Excellent oral and written communication skills

Ability to work in teams and in a team environment

Ability to work in a fast paced and high expectations environment while remaining calm and professional