1st Shift QC Research Clerk - Inmar, Inc.

Position Summary:

Under minimal supervision of a manager and in collaboration with the client and other team members, the Research Clerk performs detailed, routine clerical work of an analytical and client-service nature. Typical duties include day-to-day communications with clients regarding processed data, system functionality, and file maintenance questions and issues.

The role coordinates the flow of data information between the client, Inmar and the vendor. The incumbent should be knowledgeable in all company services and reporting capabilities and be able to use the system independently.

Primary Duties:

Operational (100%)

• Prioritize work items according to client service-level agreement (SLA) requirements
• Issue Return Authorizations (RAs) for product returns to manufacturer clients in a timely and accurate manner
• Manage inbound returns to prioritize RA issuance based on customer requirements
• Adhere to prescribed routines and practices; maintain detailed, accurate files and records
• Work efficiently and accurately in an atmosphere of frequent interruption
• Prioritize and manage multiple tasks requiring extensive and timely follow up and completion
• Proceed independently and carry out assignments to completion with minimal instruction
• Communicate with installation and programming staff to resolve data issues
• Receive and respond to client requests and inquiries, through written and oral communications
• Work with the client to develop, refine and maintain new processes, per the client’s specifications
• Facilitate the return authorization process for product held in Company centers for return to supplier
• Initiate internal correspondence requiring action from other departments
• Initiate telephone calls and conference calls with internal and external contacts to clearly communicate information

• Determine appropriate reports to be used for ad hoc client requests

Required Qualifications:

• Legally authorized to work in the U.S.
• High School diploma (or its equivalent)
•  1-2 years’ experience in in the logistics, manufacturing, trucking, or warehouse industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position
• Proven interpersonal and communication skills, and the ability to delegate and prioritize work
• Bilingual a plus but not required
• Competent with Microsoft Office and Google suites; experience using basic office equipment
• Able to follow standard operation procedures and follow instructions
• Able to work in an environment that is not climate controlled
• Able to work under time pressure and meet production goals; able to work more than 8 hours per day (over-time) as needed

Individual Competencies:

• Personal Credibility:  Demonstrates concern that one be perceived as responsible, reliable, and trustworthy.
• Teamwork:  Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
• Adaptable:  Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
• Communication:  Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Regularly required to stand, kneel or stoop, and lift and/or move up to 20 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
• Regularly required to remain in a standing position more than 2 hours at a time.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.