2025 Summer Internship (US) - Customer Experience Strategy - Zebra Technologies

Remote Work: Hybrid



Overview:


At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.





Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.





You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.





Let’s create tomorrow together.





The purpose of this internship is to prepare college students for entry into the business world by providing a thorough understanding of the various functions of the Zebra Technologies organization. The program is designed to provide you with a full experience so that you can fully envision a career with Zebra. You will be positioned for success with training, exposure to all parts of the business, social activities, a professional mentor relationship and development sessions to help you discover your own performance edge!





This marketing Internship at Zebra will provide you with the foundation to explore and apply for Zebra's Marketing Development Program (MDP). The MDP is a two-year, full-time rotational program offering employees the opportunity to learn from experts throughout the marketing organization at our Lincolnshire, IL headquarters.





US Summer Internship Benefits:


Summer Fridays, As Applicable with Your Team


30+ Social and Professional Events in 12 Weeks


Global Immersion with Your Teams and Interns


Responsibilities:


The Customer Experience Strategy Team is responsible to elevate the customer experience maturity of the organization. The work of this team includes the following:



+ Strengthening our customer-centric culture with messaging, training, opportunities, and recognition


+ Optimizing end-to-end customer experiences by driving cross-functional alignment around intended journeys co-developed with customer input


+ Developing comprehensive closed loop listening paths across all journey stages with connected data to drive insights


+ Prioritizing actions that drive customer growth by understanding the connection between customer experience and business results



Responsibilities:



+ Coordinating / updating transactional and relationship surveys (NPS, CSAT, CES, etc.)


+ Analyzing survey and business data to identify insights, issues, and areas of opportunity


+ Reviewing feedback for open issues requiring service recovery


+ Mapping the customer journeys and internal business processes


+ Participating in projects to address customer experience inconsistencies or improvement opportunities


+ Tracking status on improvement efforts


+ Exploring customer experience innovations (generative AI, etc.)



This is a hybrid internship location in Lincolnshire, IL. The expectations are at least 3 days of in-office attendance


Qualifications:


Minimum Qualifications:



+ Current enrollment in an undergraduate degree program in Marketing, Business/Economics, Communications, Design, Mathematics, or relevant curriculum


+ Must have an anticipated graduation date between December 2025-December 2026


+ Must be authorized to work in the US without requiring sponsorship now or in the future


+ Must be able to work a hybrid schedule in Lincolnshire, IL (3 days in office, 2 remote days)



Preferred Qualifications:



+ Service design or user-centered design skills (journey mapping, survey design, etc.)


+ Familiarity with statistical methods / analytics / tools (e.g., PowerBi, Tableau, Excel)


+ Ability to review data and make observations


+ Propensity to apply learnings and think through processes – not just “fill in the blanks”


+ Proficient in Microsoft Office (including Excel, Word, & PowerPoint)


+ Intellectual curiosity with a strong desire to learn and grow


+ Strong attention to detail


+ Proven leadership and excellence in professional, academic, and/or extracurricular experiences


+ Ability to collaborate as part of a team and work independently


+ Effective verbal and written communication skills


+ Strong time management skills



Come Join the Herd!





Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.





Know Your Rights:


https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf


Conozca sus Derechos:


https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf





Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol-Free Workplace Policy and Procedure .




Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.





Salary: USD 22.00 - USD 24.00 Hourly



Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.




To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.