2025 Internship - Customer Support Associate (Mesa, AZ) - Textron
Mesa, AZ
About the Job
2025 Internship - Customer Support Associate (Mesa, AZ)
Description
JOB SUMMARY:
Interns will work closely with Customer Service Managers and Technical Service Managers to help resolve customer requests and issues. This role will place the intern as the link between the customer and aftermarket team to ensure proper communication between the two. Interns will help and develop retention strategies of customers.
JOB RESPONSIBILITIES:
+ Coordinate and communicate all aircraft issues with the customers
+ Meet customer upon arrival, review work scope with customer, and add squawks as required during arrival debrief
+ Actively seek additional sales opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer
+ Foster a positive relationship between the customer and customer service department
+ Review program coverage and pricing with Finance team. Build, review and approve or change invoices
+ Follow up and maintain relationship with customer to ensure proper service was provided for their needs
+ Support activity to drive improvement to the safety, quality and efficiency of service center operations
Qualifications
Pursuing bachelor’s degree in Aviation, Business Management, Marketing, Sales, Engineering, or other related field
QUALIFICATIONS:
+ Excellent verbal and written communication skills
+ Quickly grasps new concepts when faced with unfamiliar tasks
+ Pursuing A&P License is preferred.
+ Customer relations and interpersonal skills.
+ Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.
Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.
Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company: Textron Aviation
Primary Location: US-Arizona-Mesa
Job Function: Business Development
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Internship / Co-Op
Shift: First Shift
Job Posting: 09/01/2024, 5:00:00 AM
Job Number: 325191
Description
JOB SUMMARY:
Interns will work closely with Customer Service Managers and Technical Service Managers to help resolve customer requests and issues. This role will place the intern as the link between the customer and aftermarket team to ensure proper communication between the two. Interns will help and develop retention strategies of customers.
JOB RESPONSIBILITIES:
+ Coordinate and communicate all aircraft issues with the customers
+ Meet customer upon arrival, review work scope with customer, and add squawks as required during arrival debrief
+ Actively seek additional sales opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer
+ Foster a positive relationship between the customer and customer service department
+ Review program coverage and pricing with Finance team. Build, review and approve or change invoices
+ Follow up and maintain relationship with customer to ensure proper service was provided for their needs
+ Support activity to drive improvement to the safety, quality and efficiency of service center operations
Qualifications
Pursuing bachelor’s degree in Aviation, Business Management, Marketing, Sales, Engineering, or other related field
QUALIFICATIONS:
+ Excellent verbal and written communication skills
+ Quickly grasps new concepts when faced with unfamiliar tasks
+ Pursuing A&P License is preferred.
+ Customer relations and interpersonal skills.
+ Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.
Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.
Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company: Textron Aviation
Primary Location: US-Arizona-Mesa
Job Function: Business Development
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Internship / Co-Op
Shift: First Shift
Job Posting: 09/01/2024, 5:00:00 AM
Job Number: 325191
Source : Textron