2025 IT- UX Research & Design Summer Internship Program - United Wholesale Mortgage

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As a Technology Summer Team Member, you will play a vital role working alongside one of our many Technology Teams. In this role, you’ll utilize your skillset to help develop and enhance our in-house, industry-leading technology. Our technology allows our clients to succeed with industry-first applications, tools and support. You’ll also work on a summer-long project where you’ll collaborate alongside students with backgrounds & passions in software development, databases and infrastructures, cybersecurity, project management, and more!

 

The UX Research and Design team at UWM focuses on understanding user needs and behaviors to create intuitive, user-friendly interfaces. They conduct user research, usability testing, and design user interfaces that enhance the overall user experience of UWM's digital products and services.

WHAT YOU WILL BE DOING:

• Help team members in all different roles understand the benefits of certain business improvements that can be made with optimal user interfaces.
• Employ use of various UX research methods for data driven design decisions.
• Meet with stakeholders and development teams to understand business and functional requirements.
• Create wireframes/mock-ups/reports for internal and external facing products and present to development team and stakeholders.
• Participate in cohort project with other Summer Team Members, developing and designing team specific tasks, executing project work, and delivering progress presentations.
• Participate in project focused Scrum rituals (standup, refinement, planning, retrospective).

WHAT WE NEED FROM YOU:

• Graduating with a bachelor’s degree in 2025 or 2026 (current junior/senior status).
• The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from the end of May to mid-August.
• Self-motivated with a strong work ethic and excellent time-management skills.
• Ability to both thrive in a team environment and effectively work independently to complete assignments on time.
• Positive attitude, willingness to learn, and ability to receive and apply feedback.
• Strong critical thinking and problem solving skills while being comfortable in a fast-moving environment.
• Ability to multitask and demonstrate adaptability and forward thinking in the face of technological or organizational change.
• Excellent written and verbal communication skills to communicate complex technical issues and solutions in a clear, simple, and understandable way.
• Experience across multiple UX methodologies, including information architecture, heuristics, usability, interactive design, research, prototyping, and producing deliverables.
• Strong ability to assess designs based on usability and UX best practices, and effectively communicate findings and recommendations to team members.
• Proficient in responsive design standards for desktop, tablet, and native mobile applications, with working knowledge of accessibility standards such as WCAG.
• Skilled in creating user personas, user journeys, and other design artifacts, and using modern design tools like Adobe XD, Sketch, and Figma.
• Experienced in usability testing software and methods, including moderated/unmoderated usability testing, A/B tests, card sorting, surveys, and capable of producing exemplary artifacts and reference materials to support design initiatives.
• Strong collaborator who enjoys working with a cross-disciplined team.

 

Nice to have:

• Work examples of prior projects or experience related to this role.
• Prior experience performing activities related to relevant IT roles, such as: UX Designer, UX Researcher, UX Analyst, Graphic Designer.

 

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER:All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.