(210) Associate Director of Enrollment Systems - Workforce Connections, Arkansas Department of Commerce.

Conway, AR 72034

About the Job

Position Summary	Reporting to the Associate Vice President for Enrollment Management, the Associate Director of Enrollment Systems will provide operational and systems management to support the Division of Enrollment Services & Student Success (ESSS). The successful candidate will act as a key liaison across functional areas and IT staff to develop CRM best practices and ensure data integrity and functionality. CRM customization, development, and training to support the strategic enrollment goals of the university will be primary focuses for this role. As a Slate Administrator, the successful candidate will perform a variety of tasks to develop efficient solutions that facilitate business operations related to enrollment services and the student experience. This position will build, test, implement, and maintain processes and CRM functionality used by ESSS departments and other campus partners.
Job Duties and Responsibilities	Collaborate with key campus stakeholders to maximize the use of Slate and its integration with existing technologies to improve the student experience Serve as a project leader for system designs and enhancements, preparing necessary documentation and outlining associated business processes Proactively seek new features and enhancements to the functionality of Slate to ensure the system is following best practices defined by Technolutions Collaborate with ESSS stakeholders to facilitate upgrades, enhancements, and changes to the Slate system Understand Banner tables and data translations to ensure accurate integration between Slate and other data systems Coordinates with Strategic Communications on the production of targeted communications that will contribute to the overall enrollment management communication stream Generate and deliver testing solutions to facilitate two-way data sharing between Banner and Slate that will minimize data inaccuracies Troubleshoot and maintain CRM, software, and database systems within ESSS Manage ongoing data auditing and cleanup and develop procedures for identifying and solving data issues Support other new enrollment services initiatives and other duties as assigned
Knowledge, Skills, and Abilities	Ability to take direction, organize multiple tasks and documents that have been concurrently assigned, and to work independently Demonstrate flexibility, energy, and ability to think quickly on their feet Strong interpersonal, verbal, and written abilities that positive reflect upon UCA with diverse populations Strong organizational skills and attention to detail Strong critical thinking and problem-solving abilities and attention to details Ability to organize workflows, coordinate activities, and balance simultaneous projects without loss of efficiency in a multitasked environment while meeting deadlines Elevated sense of personal initiative and accountability Proficient in Microsoft Office applications
Skills Considered Essential for Success	-Knowledge of the organization and administration of higher education. -Knowledge of state, federal, and university rules, regulations and procedures. -Ability to work in a diverse and dynamic environment. -Ability to work collaboratively and independently with common goals as a part of a team. -Ability to make sound judgments. -Effective interpersonal communication, writing, and organizational abilities. -Civility in all interactions. -Demonstrate effective follow-up.
Required Education and/or Experience	Bachelor’s degree from an accredited college or university Three (3) year of professional experience related to duties and responsibilities
Preferred Education and/or Experience	Master’s degree from an accredited college or university Experience with project management and/or implementation of a new system Five (5) years of experience within Enrollment Management at a college or university Experience with Ellucian Banner and/or Slate

Job posted for the employer by: Workforce Connections, Arkansas Department of Commerce.

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Source : Workforce Connections, Arkansas Department of Commerce.

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