24-2005: Business Analyst - Navitas

• Facilitate and/or participate in the IT project review process in cooperation with other business analysts, IT project managers, and staff.
• Develop project feasibility and cost-benefit analysis reports to assist an IT Steering Committee in determining project viability.
• Work with the assigned Project Manager to transition a Service Request from concept through preliminary planning to formal approval.
• Participate on project teams for new systems, including:
  • Communicating information on the requirements development and management process.
  • Assisting Project Managers with requirement identification and scope definition.
  • Translating business needs into understandable requirements.
  • Facilitating requirements elicitation sessions with stakeholders.
  • Reviewing and documenting existing (as-is) business processes.
  • Developing and documenting future (to-be) business processes.
  • Differentiating between modeling techniques to determine the appropriate approach for a project.
  • Developing and maintaining project documentation such as Functional Requirements Documents (FRD).
  • Conducting quality review walkthroughs of business requirements documentation.
  • Participating in the planning and execution of system testing, including developing test plans, test cases, and requirements traceability matrices.
  • Participating in the planning and development of system documentation and training materials.
  • Participating in training sessions.
  • Developing artifacts in compliance with the State SDLC.
• Operate as a liaison for the assigned Branch during interactions with agency staff and contractors to determine appropriate computer-related solutions to business problems, including:
  • Examining business activities to determine if new IT solutions will improve productivity.
  • Discussing existing business models and data flows with involved parties.
  • Writing, reviewing, and editing specifications, RFPs, and business processes, and providing recommendations related to proposed solutions.
  • Understanding the role of the system in the organizational business area’s overall business process and providing ideas and recommendations regarding system evolution and project interdependencies.
  • Producing high-level outline designs of new IT systems and performing cost-benefit analyses and/or buy/build/reuse analyses.

• Complete mandated training as requested.
• Enter information into the TFS application, including status updates and documentation.
• Submit bi-monthly status reports as directed by the Manager.
• Proactively identify and perform knowledge transfer activities during project resource reassignments.
• Attend Project Management Branch meetings, Program Advisory Committee (PAC) meetings, and other meetings as requested.
• Assist in performing evaluations of Commercial off the Shelf (COTS) software and/or hardware.
• Support business analysis and research efforts as needed.
• Perform other duties as assigned, including documentation as directed by the Agency.

• At least eight (8) years of computer experience working independently or under general direction on complex application problems involving all phases of systems analysis.
• Proficiency in Microsoft Office Suite, including Visio and Project.

• At least five (5) years of experience in the analysis and design of business applications for complex large-scale or mid-tier computer systems, or LAN-based systems.
• Experience with Database Management Systems (DBMS) and programming languages.
• Knowledge of current storage and retrieval methods.
• Demonstrated ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs.

• Demonstrated knowledge of IT software requirements elicitation, documentation, and management.
• Experience with financial, document, human resources management, or procurement management software.
• Senior-level experience preparing business cases or other types of requests for IT software development.
• Senior-level experience writing project deliverables such as functional requirements documents or requirements traceability matrices.
• Knowledge of business process/workflow automation.
• Experience performing gap analyses.
• Experience planning and conducting IT software quality assurance testing, including writing test cases.
• Experience preparing and delivering informative, well-organized presentations.
• Excellent verbal and written communication skills.
• Breadth of knowledge in the Business Analyst Body of Knowledge (BABOK).

• A Bachelor’s degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
• Alternatively, three (3) years of equivalent experience in a related field.
• A Master’s degree is preferred.

• Contractors must possess the following certifications:
  • IAAP Certified Professional in Accessibility Core Competencies (CPACC): Ensuring foundational knowledge in accessibility principles.
  • IAAP Web Accessibility Specialist (WAS): For projects with a significant web component, ensuring expertise in web accessibility.
  • Certified Usability Analyst (CUA) or equivalent: For general usability and accessibility knowledge.

• Comply with all applicable laws, regulations, policies, standards, and guidelines affecting Information Technology projects.
• Ensure adherence to and remain abreast of new or revised laws, regulations, policies, standards, and guidelines affecting project execution, including:
  • The State of Maryland System Development Life Cycle (SDLC) methodology.
  • Accessibility Standards Compliance:
    • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
    • Section 508 of the Rehabilitation Act.
    • Americans with Disabilities Act (ADA).

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