24/25 Snowsports Customer Reservation Specialist - Jiminy Peak Mountain Resort LLC

***This is a Part-Time or Full-Time Seasonal position***

Behind the scenes customer contact center. The Customer Communications Specialist takes calls from potential guests, answers questions, and actively booking lessons for any offer within the Snowsports Department. This is a Part-Time or Full-time Seasonal position.

Responsibilities & Duties:

• Answering phones.
• Taking reservations for the Snowsports Department.
• Communicating with Snowsports Department about lesson availability.
• Provide excellent, friendly guest service.
• Answering questions about other offerings.

Qualifications:

• Effective communication, both written and verbal.
• Great active listening skills.
• Patient, empathetic attitude on the phone.
• Good time management and organizational skills.
• Computer literacy. E-mail communication.
• Phone skills/familiarity with multi-line phones system.
• Customer Service oriented.
• If over 18, you must submit to a Criminal Background Check (CORI).