3. Leadership - Chick-fil-A
Eau Claire, WI 54701
About the Job
Leadership Job Description
At Chick-fil-A Eau Claire, we believe it is our Purpose to create experiences of exceptional Care that positively impact moments, days and lives. We believe that our Values are what make Chick-fil-A Eau Claire special: we embrace Humility, we pursue Excellence, we choose Positivity and we cultivate Celebration. We are pursuing a Vision to be a Remarkable Restaurant that is Known, Trusted and Loved. Our Purpose, Values and Vision together represent our Core as an organization.
As a leader at Chick-fil-A Eau Claire, your main responsibility is to know, uphold, and commit to our Core. There are many restaurant and business skills, operational systems, and standards to learn, but we prioritize our Core first. This means that to be a leader within our organization, you must have a proven track record of aligning with our Values, be a person who shows genuine Care in both their personal and professional life, and be committed to helping us pursue our Vision.
As we evaluate our leadership candidates, we look for those with experience leading others in some capacity. However, management experience is not required for every leadership role. The best candidates can show their ability to influence others and create a positive impact.
There are several levels of leadership at Chick-fil-A Eau Claire:
Support Lead
This role is the first step into leadership in our organization. A Support Lead’s main responsibility is to support the moment-to-moment operation to ensure that Guests, Team Members, and Shift Leads have all the resources and attention they need. Support leads also help train new team members, resolve guest concerns, and uphold operational and organizational standards.
Shift Lead
Shift Leads bear the responsibility for day-to-day operations. They ensure there is a plan in place for each shift, communicate daily team goals, and make operational and personnel adjustments to ensure each shift is successful. Depending on the area of the restaurant, Shift Leads are responsible for learning and utilizing many restaurant systems, including:
- Production and throughput systems
- Labor management
- Checklist completion
- Waste tracking
- Inventory management
- Shift and meal break management
- Quality tracking
- Food safety
- Cash management
Director
Directors are the leaders with the most responsibility in the business. Each Director oversees a specific area of the business and is responsible for the results of that area month-to-month and quarter-to-quarter. Director Roles include the Front of House Director, Back of House Director, Talent Director, Marketing & Community Relations Director, and People Systems Director. As this role holds the most responsibility, it is also the role where candidates are scrutinized most thoroughly; additionally, this role requires formal leadership experience. Key responsibilities of a Director role include:
- Casting a vision for success in your area of the business
- Building and developing a leadership team to help execute your vision and goals
- Creating schedules for week-to-week operations in your area
- Knowing and owning the operational actions and business metrics that drive success in your area
Because our organization embraces the model of Servant Leadership, each candidate for leadership can expect to spend time learning the restaurant from the ground up. We believe that leaders will be far more successful in their roles if they have spent time working closely with both the Team Members who are serving and the Guests who are being served.
There are many benefits to working in leadership at Chick-fil-A Eau Claire, including learning from the local Owner who works in the restaurant daily and is dedicated to developing the next generation of leaders in the Eau Claire area. In addition, you will work alongside other dedicated leaders who seek to serve, grow, and improve every day. Some other benefits of working in leadership at Chick-fil-A Eau Claire, depending on the role, include:
- Fully covered health, vision, dental, and life insurance
- 401(k) matching option
- Membership at the YMCA of the Chippewa Valley
- Fully-accredited, completely free college degree option with the Online Program from Point University in West Point, GA
- Paid time off
- Monthly wellness stipend
- Cellphone bill reimbursement
- Textbook reimbursement program for college students
- Monthly bonus program for college students
If you are looking for an opportunity to develop yourself as a leader and business person, are motivated by our Core, and want to make a difference in the lives of others, we encourage you to apply for a leadership position at Chick-fil-A Eau Claire.
Working at Chick-fil-A Eau Claire is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A is locally owned and operated by an independent, franchised Operator whose mission is to win the hearts and trust of Eau Claire. We believe that our impact in the community can be far deeper than serving a delicious chicken sandwich. Our ultimate goal is to create experiences of exceptional Care that positively impact moments, days and lives in the Chippewa Valley!
