3rd Shift Operations Manager - TA Dispatch

TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.

Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:

People First – Our people come first. We take pride in working together to create sustainable relationships.

Service – Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.

Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations.

Results – We create value-driven solutions that deliver extraordinary results.

Innovation – Continuously adapting, we encourage great ideas to create solutions that matter.

Hours and Shift - 11pm-7am Sunday-Thursday

Salary: $70,000.00 - $80,000.00 per year

We are looking for an energetic, safety, and detail-oriented Operations Manager to join our high performing team of warehousing and logistics professionals.

This position, which reports to the business specific Operations Leader, will serve as a key customer contact for the warehousing facility. The Operations Manager is also responsible for successful day-to-day management of safety, delivery, and inventory accuracy.

This person also coordinates the flow within the facility to ensure customer delivery goals are met. The Operations Manager must successfully adhere to the organization’s level of customer service based on corporate mission and values.  Includes budgetary / financial responsibility for their assigned area.

This core values driven professional also works hand in hand with department specific operations managers to ensure safety, quality, and operations initiatives are carried out during the off shifts and will be accountable for operations managers' responsibilities on 3rd shift across the warehouse.

Our chosen professional will also maintain a meeting calendar which will include and not be limited to daily shift meetings, stand downs for safety and quality alerts; We also look to this individual to coordinate staffing and disciplinary actions in coordination with the HR department, enforce and maintain a Platinum standard of PPE and other warehouse policy compliance, and maintain attendance records for 3rd shift.

Regular hours for the position will be Sunday - Thursday from 10PM - 7:00AM but this leader will be expected be available outside of work hours to call into meeting with leadership for a weekly touch base or as needed. May be expected to work weekend hours if plant demands call for it.

What do we offer? THE BEST: A team forward mindset, engagement programs, bonus opportunities, great culture in a positive environment, relative management, competitive wage rates, benefits, PTO, Vacation time, paid holidays, and much more.

• Customer satisfaction through on-time delivery of product and information – 24/7.
• Responsible for 100% On-Time delivery of product every hour, every day.
• Manages warehousing operations within company policies and procedures.
• Manages material flow within warehouse/store locations.
• Ensures accuracy and addresses issues within the receiving process.
• Maintains and tracks warehouse budget and expenses.
• Maintains delivery window and frequency to customer’s requirements.
• Accountable for cycle counting/inventory accuracy.
• Establishes and maintains a positive customer relationship.
• Conducts employee performance reviews.
• Participates in developing the Annual Operating Plan (AOP).
• Responsible for safety, quality and driving improvements within the facility.

Competencies:

• Working knowledge of Microsoft Office production and inventory management systems (APICS certification, a plus)
• Strong verbal and written communication skills
• Team-oriented
• Capability to meet deadlines and deal with emergencies
• Ability to lead and coach effectively
• Ability to analyze data and process flows
• Position requires great flexibility and availability due to varied work schedule
• High resistance to stress stemming from tight deadlines and unexpected situations
• Willing to work cross functionally
• Able to work effectively with varied levels of management and individual contributors
• Excellent interpersonal skills
• Six Sigma Black Belt or Green Belt a plus
• Knowledge of quality management systems – ISO 9001:2000 certification
• Knowledge of warehouse systems, (ASC Trac, a plus)

Experience:

• Bachelor’s Degree in Management or other related fields
• 2-5 years as Operations or Warehouse manager

Minimum Requirements:

• Working knowledge of Microsoft Office production and management systems (APICS certification, a plus)
• Strong verbal and written communication skills
• Team-oriented
• Capability to meet deadlines and decision-making process to handle situations according to our core values and people first!
• Ability to lead and coach effectively
• Ability to analyze data and process flows
• Position requires great flexibility and availability due to varied work schedule
• High resistance to stress stemming from tight deadlines and unexpected situations
• Six Sigma Black Belt or Green Belt a plus
• Knowledge of quality management systems – ISO 9001:2000 certification
• Willing to work cross functionally and with varied levels of management as well as individual contractors
• Familiar with strong continuous improvement standards and methodology

Essential Duties and Responsibilities include but are not limited to:

This individual is responsible for customer satisfaction through on time delivery of product every hour of every day 24/7 and will manage the material flow within the warehouse.

Establishes and maintains a positive customer relationship.

Conducts employee performance reviews.

Participates in developing the Annual Operating Plan (AOP).

Responsible for safety, quality and driving improvements within the facility.

The ideal candidate will be responsible and accountable for ensuring best practices (standard of work, shift start meetings, metrics dashboards) as well as safety policies and procedures are followed and always maintained by the operations staff.

The Operations Manager will oversee maintaining of warehouse delivery set ups (hot orders, dock delivery, inventory transactions), participate in the development of the AOP, and ensures accuracy while addressing issues the receiving process.

This leader will naturally and successfully adhere to the organization’s level of customer service based on corporate mission and values as well as demonstrating the organizational core value set at all times.

Establish and maintain a positive customer relationship

Serve as the functional excellence leader for the Operational Management Team (develop, implement, maintain, improve)

A Successful Operations Manager:

Must consistently demonstrate the company’s Mission and Values.

Must be a forward-thinking leader of high integrity.

Must become well versed in all departments, processes, and be able to mitigate / resolve customer issues

Must have a strong background in warehousing and logistics with a clear understanding of industry standards

Must have a strong authentic skills a culturally aware etiquette, a proven track record in accountability of teams, and the ability to coach while motivating teams.

Must have good oral and written communication skills to effectively interact with customers, drivers, and other team members in person and on the telephone.

They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful warehouse team member must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to include weekends, evenings, and holidays.

This position is a salaried and exempt role with decision making capability for the business. This position offers no guarantees for career progression however, this does not include nor exclude any candidate from consideration for other positions or opportunities.

All candidates for this position must meet customer driven authorized guidelines to work in restricted areas.

***All team members must be able to lift 40lbs, twist, bend, walk, stand for extended periods of time, follow all safety protocol, and always look for ways to continuously improve.

P&S Transportation complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.