542 - VP, Admissions - New Season

Job Title: VP, Admissions

Reports To: SVP of Business Development & Marketing

Summary: The Director of Admissions is responsible for providing supervision, management, and training to all Call Center and Admissions staff. This Director ensures that all protocols, policies and procedures surrounding admissions are met with integrity and precision while maintaining world class customer service, urgency, accuracy, data integrity, performance (census, revenue, etc.), and commitment to organizational goals. Builds strong relationships with operations team to facilitate a smooth process for patient admission and engagement in treatment.

This leader will be well versed in key performance indicators and will lead to exceeding Company's admissions, census, and revenue targets. This Director will oversee, maintain, and pursue ways to improve all admission and call center systems, processes, and protocols.

Also serves as a pivotal partner with operations to ensure smooth transition of patients through the intake and admission process and firmly establishes them in the clinic program.

Major Areas of Responsibility:

* Oversee all aspects of Company Admissions (Admissions, Insurance Verification, Eligibility and Authorization requirements, Quality Control, Reporting, Training, etc.)

* Supervise and train all Call Center Representatives who provide phone coverage for incoming admission inquiries. This includes but is not limited to over the phone screening, answering pre-admission/general intake questions from potential clients, families, or their referral sources, scheduling intake, gathering, verifying and then communicating insurance information.

* Supervise and train all Call Center/Admission Representatives who are responsible for the intake process once a potential client is onsite. This includes but is not limited to conducting an intake assessment, verifying insurance, obtaining prior authorizations and ensuring all admission paperwork is completed and signed as appropriate.

* Work cohesively and collaboratively with all Company departments

* Track, report, and maintain top performance in all KPI metrics including, but not limited to, census, admissions, revenue, conversion, phones, etc.

* Maintain and develop Admissions systems, processes, policies and procedures while monitoring call center and admissions workflow to identify ways to improve productivity and conversion rates.

* Responsible for keeping all training material current

* Maintain knowledge of competition, legislation, etc. to keep Company as the industry leader in Substance Use Disorder treatment

* Maintain relationships with top referents and participate in Business Development efforts

* Increase employee morale/engagement and decrease turnover

* Responsible for organizing call center and admissions meetings and trainings

* Frequent travel to clinics required to build strong relationships and identify barrier and opportunities to facilitate patient admission and engagement

* Ensure that phones and intake are covered at all times managing time off requests and schedules

* Responsible for Call Center and Admission budget

* Knowledge of KPI goals vs. performance with regular reporting to Executives

* Set and track performance metrics and take corrective action where necessary

Qualifications, Experience & Skills:

The ideal candidate would have a strong understanding of Substance Use Disorders with at least three to five years of admission experience.

In addition, the following are strongly desired:

* A passion for the mission, vision and values of Company

* In-depth knowledge of treatment approaches, evidence based practices and assessment standards

* Demonstrate the highest possible level of professional ethical standards and integrity

* Excellent communication and documentation skills

* Ability to build and maintain strong relationships across the organization

* Demonstrated dynamic leadership skills and the ability to manage and coordinate a multidisciplinary treatment team

* Experience leading a team and ensuring that policies and procedure are being followed

* Knowledge and experience working with all facets of insurance, i.e.authorization requirements, eligibility, benefits and certification of benefits

* Experience working with the following systems is a plus:

* Sugar CRM

* Ring Central

* Google Ecosystem

Colonial Management Group, LP./New Season provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

-Bachelor's Degree

-5 years experience in Behavioral Healthcare Admissions required (SUD Admissions Preferred)

-leadership experience required

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled