7 Immediate Customer Service Positions - Ultimate Staffing Services

Customer Service -Various Shifts

Location: Eden Prairie Minnesota 55347

Location Type: Hybrid (however 2 weeks training in office & after training 1 day a month in the office. Training is Monday through Friday from 4pm to 12 am for the first 2 weeks

Pay range: 19.50 hr.

Shift A - Sun 12a-8a / Mon 12a-8a / Tues 12a-8a / Off Wed / Off Thurs / Fri 12a-8a / Sat 12a-8a

Shift B - Sun 12a-8a / Mon 12a-8a / Tues 12a-8a / Off Wed / Off Thurs / Fri 12a-8a / Sat 12a-8a

Shift C - Sun 12a-8a / Mon 12a-8a / Off Tues / Off Wed / Thurs 12a-8a / Fri 12a-8a / Sat 12a-8a

Shift D - Sun 12a-8a / Mon 12a-8a / Off Tues / Off Wed / Thurs 12a-8a / Fri 12a-a / Sat 12a-8a

Shift E - Sun 8a-5p / Off Mon / Off Tues / Wed 4p-12a / Thurs 4p-8a / Fri 4p-10p / Sat 8a-5p

Shift F - Sun 8a-5p / Mon 4p-12a / Off Tues / Off Wed / Thurs 4p-12a / Fri 4p-10p / Sat 8a-5p

Shift G - Sun 8a-5p / Mon 4p-12a / Tues 4p-12a / Off Wed / Off Thurs / Fri 4p-10p / Sat 8a-5p

How to Apply: Please apply directly to this position and include your resume with contact information and the most recent job history.

Recruiter: Kim -Direct Line 651-461-0183 or

Duties and Responsibilities:

• Provide shipment information, create orders, activate shipments, builds/assigns loads, schedule appointments, track and trace shipments and enter events & Invoices
• Deliver operational excellence to customers, carriers, and suppliers.
• Execute tasks focusing on quality and efficiency, including:
• Auditing load information for accuracy.
• Managing a shared inbox for customer and supplier communication.
• Proactively addressing exceptions and proposing solutions.
• Handling urgent communications and coordinating with internal teams.
• Providing shipment information and creating and activating shipments.
• Tracking and tracing shipments.
• Invoicing and entering event data.
• Document events following SOPs and escalating issues as needed.

Requirements:

• High school diploma or GED
• Previous customer service experience
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Teams
• Previous customer service experience in a call center or similar environment
• Demonstrated communication, prioritization, and time management skills
• Prior work experience requiring attention to detail and accuracy
• Values a diverse and inclusive work environment
• Background check including education and employment verification prior to starting

Keywords: Call Center Representative, Customer Service Representative, Inbound Call Agent, Outbound Sales Representative, Call Center Operator, Customer Support Specialist, Contact

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.