911 Telecommunicator - Rock County

This recruitment will be used to fill 2nd and/or 3rd shift vacancies. 

The incumbent's primary responsibility is to provide emergency and non-emergency communications response to individuals and entities requesting police, fire or emergency medical services. Through professional information gathering, the incumbent determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. For calls requiring police/fire/EMS response, the incumbent dispatches the appropriate agency to the scene, maintaining proper logs and paperwork (computer and/or manual) of all units dispatched. The incumbent is additionally responsible for retrieving and accurately relaying to requesting field units, information contained in the local, state and national computer systems, and for entering and maintaining law enforcement data in the appropriate computer system(s).

50 %- Coordinates dispatching of public safety responders.

• Dispatches, via a radio console or other electronic means, emergency and other calls requiring police and/or fire and/or EMS response according to priority and availability of field units.
•  Maintains strict radio discipline at all times.
•  Monitors dispatched units' activities and receives and transmits to field units updated information as it's received. 
•  Complies with FCC regulations and agency policies/procedures in the transmission of all radio traffic

•  Enters incident data into CAD system.
•  Maintains various automated and manual logs, records and files relating to call-taking and dispatching activities. 
• Testifies at adjudication hearings, when necessary.

20%- Assists with emergency and non-emergency call-taking functions.

•  Answers 9-1-1 voice and telephone device for the deaf (TDD) telephone calls requesting emergency services.
•  Questions callers to determine the nature and location of the problem.
•  Extracts and records essential information and, when appropriate, provides emergency
• medical pre-arrival instructions as dictated by predetermined emergency dispatch protocols.
•  Calls back disconnects to determine nature and location of the problem and enters
• information into computer aided dispatch (CAD) system as appropriate.
•  Answers administrative telephone lines, provides routing non-technical information upon request, and refers all other inquiries to the proper person or department.
•  Utilizes mapping and other Next Generation 911 technologies to process calls for service.

5%- Operates the TIME System (Transaction, Information Management Enforcement) and other databases

• Retrieves and accurately relays to requesting law enforcement field units, information contained in local, state and national computer systems (e.g. information regarding motor vehicles, driver's licenses, wants and warrant, etc.).
• Enters and maintains law enforcement data in the system(s) as appropriate.

3%- Performs testing of equipment

• Periodically tests the electronic and mechanical equipment to indicate proper performance.
• Operates emergency warning equipment (e.g. tornado sirens).
• Operates Backup Site systems on an annual basis.

1%- Attends required training as assigned.

1%- Performs other duties as assigned.