AMS IT Service Manager - The Boston Consulting Group
Boston, MA
About the Job
Our mission is to continuously improve our IT systems and services, support the business and strive to create
and innovate with technology.
As an IT Service Manager your role is to help manage the daily IT operations within the Amsterdam office. You
will manage a team of IT Service Specialists, lead local IT projects, provide solutions to issues, and manage local
stakeholder relationships alongside the LAB IT Director to ensure the team is delivering a high level of customer
care. This includes, but is not limited to, user support, computer setup, maintenance and service,
telecommunications, assisting with network and infrastructure maintenance, and all other technology needs in
BCG offices.
You report directly to the LAB IT Service Director and must be able to perform in a fast-paced, high-performing,
service-oriented environment. You interpret rules and guidelines flexibly to enrich the business and in keeping
with BCG’s values and culture.
Key responsibilities:
and innovate with technology.
As an IT Service Manager your role is to help manage the daily IT operations within the Amsterdam office. You
will manage a team of IT Service Specialists, lead local IT projects, provide solutions to issues, and manage local
stakeholder relationships alongside the LAB IT Director to ensure the team is delivering a high level of customer
care. This includes, but is not limited to, user support, computer setup, maintenance and service,
telecommunications, assisting with network and infrastructure maintenance, and all other technology needs in
BCG offices.
You report directly to the LAB IT Service Director and must be able to perform in a fast-paced, high-performing,
service-oriented environment. You interpret rules and guidelines flexibly to enrich the business and in keeping
with BCG’s values and culture.
Key responsibilities:
- Leading the IT service operation in the Amsterdam office.
- Supporting the BCG user community by adhering to best practises while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
- Lead in preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements
- Coordination of local office asset maintenance
- Manage and coach all direct reports with regular check-ins to ensure performance is of a high standard, opportunities for professional growth is discussed, as well as providing timely and honest feedback when required
- Lead on projects in an operational capacity for both global and local initiatives
- Coordinate the completion and resolution of all tickets through the IT service management ticketing system as well as regular checks to ensure agreed SLA’s and KPI’s are being met
- Assist with managing the analysis on operational KPI’s to facilitate communication and improve quality and performance
- Delivering regular updates to the LAB IT Service Director highlighting the team’s activity, pressure points and upcoming activities
- Providing mentorship, guidance and feedback to your team members and provide input on performance of team members to the LAB IT Service Director.
Source : The Boston Consulting Group
