AR Specialist/Collections - Winter Services Inc
Milwaukee, WI 53225
About the Job
As an AR Specialist, you will be responsible for overseeing the process of cash applications and the collection efforts for all customers. This position will work closely with the Accounting, Sales, and Ops teams to ensure all customer onboarding is completed. This position will be the main point of contact for customer communications regarding to their invoicing and payment schedules, providing recommendations and resolutions for collections efforts.
Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
DUTIES & RESPONSIBILITIES:
- Manage customer accounts ensuring customer data is up to date.
- Assist Sales Representatives with customer contracts, ensuring all required compliance documentation is submitted timely.
- Manage all customer compliance and billing portals.
- Manage daily cash applications through Check, ACH and Credit Card deposits.
- Assist with month-end closing, ensuring all payments are accounted for and properly posted.
- Build and maintain strong relationships with key customers, providing a high level of customer service.
- Conduct written and verbal customer communications providing copies of statements, invoices and requesting payment status.
- Resolve customer billing inquiries, collaborating with the Sales rep regarding any disputes
- Identify delinquent accounts and provide collection recommendations to the Accounting Manager.
- Provide back up to the billing team, ensuring invoices are processed and submitted to customers within a timely manner.
- Develop and implement effective collection strategies and procedures.
QUALIFICATIONS:
- Associate’s degree
- 3 years of collection preferred
- Strong written and verbal communications
- Proficient in Microsoft Office (i.e. Word, Excel, Outlook)
- Experience with Salesforce and NetSuite preferred
- Ability to work independently and as part of a team
- Discretion and trustworthiness due to frequent contact with confidential material
PHYSICAL DEMANDS:
- Frequently lift objects weighting up to 50 pounds
- Sit for long periods of time
- Occasionally stoop, kneel or crouch
- Use hands and arms to reach for, grasp and manipulate objects
WORKING CONDITIONS:
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
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Source : Winter Services Inc
