ASSET COORDINATOR - AIOC - SFO (1844) - City and County of San Francisco

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 
 
SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook. 

APPOINTMENT TYPE: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

Specific information regarding this recruitment and position is listed below:

• Application Opened: October 2, 2024.
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Friday, October 11, 2024.
• Compensation: $106,494 - $129,454 Annually.
• Work Schedule: Full-time, 40 hours per week. Shift times will vary, and employees must be able to work day, swing, or night shifts as needed, which may include weekends and holidays.
• Work Location: San Francisco International Airport – Airport Integrated Operations Center. This position will be required to work onsite full-time.

The Airport Integrated Operations Center (AIOC) will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

You are a highly motivated individual looking to serve as an Asset Coordinator in the AIOC to bolster the organization’s objective to enhance, advance, and support all operational activities at SFO to improve the guest experience. Under direction from the Current Operations Team Leader, you will operationally manage all SFO airport assets including gates, hardstands, plots, baggage make-up units, check-in counters, roadways, ground transportation products and other airport assets to enable smooth operations. This involves ensuring that asset assignments and active asset management reflects accurate utilization of Airport assets and promotes efficient and effective operational flows in the best interest of the guest experience. This also includes making real-time adjustments to asset assignments, continuously ensuring that all SFO assets are optimized according to SFO policies, procedures, and financial models, and liaising with airlines, ground transportation providers, the FAA, and ground towers to promote efficient operations.

You will partner with other Asset Coordinators in the AIOC to manage all airport assets, and may change focus areas (landside, terminal, airside) based on operational conditions and needs. You are expected to work collaboratively with all AIOC personnel in addition to Airside, Landside, and Terminal Operations team members and other SFO staff to monitor and manage operations, solve problems, generate innovative ideas, and share information across SFO teams.

Your Impact:

• Make real-time asset assignment adjustments based on operational conditions and mitigations, and SFO policies and procedures to promote a safe, efficient, and seamless guest experience.
• Monitor the status of airport operations via Aircraft Movement Systems, Air Traffic Management Systems, Roadway Monitoring Systems, and other airport systems daily to adjust operational schedules, assignments, and response plans.
• Work within a technical application to leverage the operational and asset forecast and other tools provided to optimize and adjust assignments for gating, remote parking, check-in counters, baggage system assignment, and other assets across the airport operation.
• Direct field response teams to assist in addressing operational issues, including coordinating with key stakeholders.
• Respond according to pre-established mitigation plans for roadway slowdowns, airfield congestion, passenger delays and other operational issues to accomplish operational objectives; develop and/or enhance asset response plans for operational issues based on previous performance.
• Collaborate with the Operations Planning Section in the AIOC to leverage aircraft and passenger flow forecasts into predictive resource and asset allocations and assist in trend identification.
• Monitor pushbacks and aircraft sequencing into and out of ramps; adjust strategy and mitigation plans as necessary; collaborate with Ground Towers to maintain smooth and efficient ramp operations.
• Coordinate with air carriers on gate and other Airport asset availability needs and requests.
• Continually optimize asset utilization and scheduling according to SFO policies and contractual terms.
• Utilize traffic flow and measurement tools to monitor roadways which enable buses, shuttles, and other ground transportation providers to maintain on-time operations.
• Deliver asset utilization information to the AIOC and SFO leadership.
• Share knowledge with AIOC staff on operational disruptions and contingency plans; coordinate with AIOC staff to execute mitigation plans when needed.
• Maintain situational awareness of all operational conditions and schedules to promote safe, efficient, and effective operations.
• Perform other functions outlined in the 1844 – Senior Management Assistant job classification.

Education: Possession of a Baccalaureate Degree from an accredited college or university, AND

Experience: Three (3) year full-time equivalent experience performing professional-level management and/or administrative duties in functional areas such as: program/office/operations management, budget development and/or administration, development and administration of contractual agreements and/or grants, or other closely related functional areas.

Substitution: 

Education Substitution: Additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration may substitute for the required education on a year-for-year basis.

One (1) year (2000 hours) of additional qualifying experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units. Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

What you'll bring to SFO:

• Strong experience in asset management and optimization, preferably at a large facility such as an airport, university, government building, or manufacturing facility.
• Deep understanding of airport and airline operations strategies, responses, and considerations.
• Experience deconflicting issues between parties with different priorities.
• Curious mind who constantly looks beyond obvious problems to identify areas of impact; ability to identify current and future operational impacts and share findings with other relevant personnel.
• Ability to stay poised and deliver high-quality work while working on multiple concurrent initiatives.
• Strong understanding of the SFO operational environment, stakeholders, tenants, and policies and procedures.

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information: If you have any questions regarding this recruitment or application process, please contact People Projects Business Partner Phuong Tieu at phuong.tieu@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.