AV Specialist - TechDigital
Washington, DC
About the Job
| Description/Comment: | The qualified A/V Specialists shall have four years of direct experience managing and providing full-service support using multiple technology platforms such as Zoom and MS Teams. As part of the IT Support Team, this position will assist with and lead audio-visual support for high profile meetings big and small, ensuring a high level of customer service and technical implementation. It is required that the person in this role have the knowledge and skill to use the collaboration technology tools available to employees in order to advise and assist on their use. This role will also be hands-on in delivering related technical services including but not limited to meeting support, and AV project planning. This role requires an extensive knowledge of MS Teams. DUTIES AND RESPONSIBILITIES: Provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, provide support for special events, and ensuring that all AV/VTC equipment is operational and set-up properly. Set up and monitor video calls as needed. Provide in-room technical support of planned events, both onsite and offsite. Perform routine preventative maintenance checks and services on AV/VTC systems, including presentation laptops and theatrical lighting (Auditorium). Test the AV/VTC equipment for proper operation. Provide maintenance support on all AV systems including but not limited to basic trouble shooting and system fault isolation, projector lamp changes, and projector filter changes/cleaning. Track all maintenance activity start to finish with proper documentation. Have proficient computer skills in Apple and PC-based software such as: Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project. Inspection, Inventory, and Preparation of Conference Rooms. Audio-Visual Coordination. Develop and conduct on-site user and administrative training for the installed integrated audio/visual systems. Educate customers on use of presentation technology and room systems. Work with manager to determine needs for conference room and audio-visual projects. REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES: Have a minimum of three years of experience servicing audiovisual systems, and similar technology. Receive training from Crestron on the operations of associated A/V equipment. Be familiar with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training. Organize and build solid relationships with internal and external partners to achieve organizational identity and business goals. Strong attention to detail, well-organized, and strengths in MS Teams | Start Time: | 12:00 AM |
| Hours: | 8:00am to 5:00pm
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Source : TechDigital
