AVP, Banking Center Manager - Stoughton, MA - HarborOne Bank

Job Description:

Under the direction of the Regional Manager the Banking Center Manager is responsible for planning, organizing and directing branch activity including expanding existing customer base, operational efficiency, sales and service culture and community relations activities.

Who We Are:

For over a century, HarborOne has remained steadfast in its mission: total commitment to our customers, our communities, and our colleagues. Founded in 1917 to meet the evolving financial needs of local communities, we continue to honor that legacy by empowering and strengthening the neighborhoods where our customers and employees live and work.

With 30 branches across southeastern Massachusetts and Rhode Island, along with two commercial lending offices in Boston and Providence, HarborOne is dedicated to providing exceptional banking services and building lasting relationships. Our corporate values—accountability, integrity, respect, trust, and teamwork—are at the heart of everything we do. They guide how we manage our business and ensure we consistently deliver value to our customers.

At HarborOne, we believe in the power of opportunity. We offer our employees a fulfilling career with endless potential to learn, grow, and make a meaningful impact. More than just a workplace, we are a community dedicated to making a positive difference in the lives of those we serve.

Responsibilities:

Leadership & Coaching

• Hire, coach, retain and motivate to promote success of branch team.
• Manage the performance of the branch.
• Develop team members by observing interactions and providing feedback to improve individual skill sets.

Customer Experience

• Responsible for the overall performance of the branch and consistent delivery of service excellence.
• Provide support for the current portfolio of customers/accounts.
• Educate and engage customers on additional financial solutions.
• Promote and drive high customer service standards to achieve high levels of customer satisfaction.

Business Development / Market Management

• Participate in branch functions and community activities to promote organization
• Grow small business account relationships and lending through consistent activities.
• Grow existing Bank at Work portfolio and expand the program via onboarding of new companies.

Profitable Relationships

• Execute routines to create accountability.
• Open new accounts and perform transactions as needed.
• Acquire low cost core relationships in consumer and business categories.
• Achieve success in all goal categories including Home Equity, Solutions and Deposit Growth.
• Monitor, understand, and manage, the drivers of profitability including cost of funds, fee retention, attrition, and staff productivity to maximize efficiencies.

Branch Operations

• Ensure compliance of all policies, procedures and regulatory requirements.
• Follow proper security procedures for opening and closing of the branch. Train and enforce all branch security procedures. Respond to after-hours alarm calls.
• Responsible for overall Branch Operations including maintaining a passing score on the Branch Control Inspection reviews that are performed.

Required Qualifications:

• 8-12 years related experience and/or training; or equivalent combination of education and experience in a leadership role that included coaching and training of colleagues.
• Bachelor’s Degree or commensurate experience.
• Ability to perform each essential duty satisfactorily.
• Strong attention to detail and ability to multi-task and balance multiple priorities.
• Excellent communication skills, in person and over the phone.
• Ability to tailor features and benefits of solutions to customers with varying financial needs.
• Strong ability to educate and connect customers to alternative channels by leveraging technology.
• Ability to adapt quickly to change.
• Strong leadership skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Compensation:

Offers will be determined based on job-related knowledge, skills, experience, and location.

Benefits:

At HarborOne, we value our employees and are committed to supporting their well-being both inside and outside of work. Our comprehensive benefits package is designed to help you thrive personally and professionally. Depending on your role, you may be eligible for:

• Paid vacation and sick time to support work-life balance
• Medical, Dental, and Vision insurance for you and your family
• Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Healthcare Flexible Spending plans to cover medical expenses
• 401(k) plan with company contributions to help you save for the future
• Employee Stock Ownership Plan (ESOP) to invest in the company’s success
• Dependent Care Flexible Spending with a company contribution to support you and your family’s needs
• Company-paid Basic Life and Disability Insurance for added peace of mind
• Tuition reimbursement and tuition assistance programs to support your educational and career growth

Join HarborOne and take advantage of a benefits package that helps you achieve your personal and professional goals while making a difference in the communities we serve.

We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State or Local status unrelated to the performance of the work involved.