AVP of Digital Product Management - A+ Federal Credit Union

AVP of Digital Product Management

Job Type: Full-Time

Exemption Type: Exempt

Wage Amount:Yearly Minimum

The primary purpose of this position is to assist the Credit Union in achieving its mission to be our member’s first choice as their partner to help them make informed financial decisions. Your role is to be the Executive Director, Product Management for Digital Services. The mission is to provide outstanding service to internal and external members through all effective Digital Services delivery channels including but not limited to: online banking, mobile banking, bill pay, online account opening, Interactive Voice Response (IVR), and electronic remote deposits. Foster an environment conducive to member satisfaction, as well as employee achievement and fulfillment. Ensure compliance with regulatory standards. Strive to assure Digital Services service standards and goals are attained.

Essential Functions:

Digital Product Management

• Build and deploy new 3rd party integrations for features and functionality including but not limited to: chat, artificial intelligence and P2P money movement.
• Manage a roadmap of enhancements for our digital banking integrations including but not limited to: Bill Payment, Mobile Remote Deposit Capture, and New Account Opening.
• Research and develop strategy for 3rd party solutions built upon artificial intelligence and machine learning to create a personalized and authentic member experience.
• Evaluate and improve the member experience for all key user journeys.
• Conduct usability studies of current and proposed designs to optimize the member experience.
• Collaborate and coordinate with internal stakeholders to ensure consistency between external vendors and internal organizational requirements

Departmental Support

• Provide management with recommendations to enhance Digital Services profitability and productivity
• Participate in the definition of, implement and maintain the credit union Digital Services strategy, budget and goals to meet key business objectives.
• Implement approved projects to enhance efficiencies in Digital Services.
• Initiate and coordinate needed enhancements, upgrades, compliance and marketing of Digital Services channels.
• Facilitate efforts between all A+FCU departments to carry out programming requests and accomplish online initiatives
• Maintain policies and procedures related Digital Services.
• Maintain risk assessments relating to Digital Services.
• Manage Digital Services channels across the organization
• Continually monitor Digital Services technology, compliance, regulations and audit requirements.
• Evaluate effectiveness and user penetration of Digital Services channels.
• Ensure compliance with federal, state and local regulations, and Credit Union policies and procedures.
• Maintain confidentiality.

Miscellaneous Duties

• Participate on various organizational or departmental project teams in assigned capacity to develop and/or enhance products, services and improve efficiencies for members and/or staff.
• Maintain a self-development program. Enhance professional and technical skills by attending seminars and classes, subscribe to technical and industry related journals and publications.
• Performing all other duties as assigned

Education and Experience

• ·Bachelor’s degree in a business or technical field required
• Master’s degree in a business or technical field preferred
• 10 years of Product Management experience required
• 10 years of experience overseeing Digital products and/or services required
• Experience working in a credit union or similar financial institution preferred

Knowledge, Skills & Abilities

• Strong knowledge of Digital Services channels
• Project management and team directing skills to implement new products, services and systems
• Strong communication skills including written, verbal and listening.
• Ability to articulate ideas to both technical and non-technical audiences
• Ability to handle multiple priorities and handle confidential information
• Knowledge of compliance, regulations and best practices for technical deployments in a financial institution
• Strong PC and/or Mac experience required

Desirable Traits:

• Pleasant and professional appearance
• Effective and efficient verbal, written and phone skills
• Effective negotiation skills
• Project management skills
• Enjoys working with public using courteous professional approach
• Able to work flexible hours
• Dependable
• Self-motivated
• Organizer, planner and team player
• Possess decision-making abilities
• Knowledgeable is all aspects of the Credit Union

Physical Functions

• Must have the ability/stamina to work at least 40 hours a week
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to communicate through telephone, e-mail and in-person communications
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.