Account Health and Customer Service Coordinator - Sound Decisions
Torrance, CA
About the Job
Role Overview: Our client is looking for a highly motivated, detail-oriented, organized, and results-driven Account Health and Customer Service Coordinator with 2-3 years of Amazon Marketplace experience. Excellent communication, organizational, and problem-solving skills are required.
Specific responsibilities include:
Monitoring and replying to new Seller Central messages twice daily, seven days a week.
Monitoring for new Account Health violations, Performance Notifications, and urgent cases twice daily, seven days a week; escalating them to the full department.
Creating Seller Support cases to request more info and resolve violations; logging updates in the clients designated Google Sheet.
Monitoring for and removing negative/neutral feedback.
Monitoring and addressing negative product reviews, reporting reviews that violate Amazon TOS.
Monitoring Account Health metrics and buybox consistency on Walmart and Target.
Ideal Candidate:
2+ years of customer service experience.
1+ years of experience with Amazon Seller Central, specifically with Account Health and case creation.
Excellent written and verbal communication skills.
Proficient with Google Sheets.
Previous experience with Slack (not required).
Things they use to run their daily operation (their technology stack):
Amazon (Seller Central)
Dopebear (their internal system)
G Suite + Excel
Slack
SQL
Asana
Chat GPT
Giphy
Our best fit will be familiar with all of the above or have experience working with similar software. We look forward to speaking with you!