Account Manager - Intertek Testing Services NA Inc
ARLINGTON HEIGHTS, IL 60004
About the Job
Intertek is actively seeking an Account Manager with Technical Knowledge to join our Softline team, based in Arlington Heights area.
The ideal candidate will be outgoing, goal oriented, and thrive in a fast-paced environment.
JOB SUMMARY
This position is responsible for managing an assigned portfolio of accounts requiring testing services in the lab. The position serves as the primary business contact for the assigned clients and is a critical partner for ensuring exceptional customer service level.
REPORTING STRUCTURE
This position reports to Customer Service Manager
ESSENTIAL JOB DUTIES AND RESPONSIBLITIES
- Manage assigned portfolio of accounts ensuring alignment of services with client needs and expectations for lab testing services.
- Provide excellent customer service to clients by explaining processes, proactively provide status updates on lab submissions, and providing timely responses to client queries in a professional and courteous manner.
- Maintain a clear understanding of client requirements and expectations based on client Manual, SOP's, Protocols, etc., and disseminate to the operation and administrative coordinators to ensure consistent implementation and execution.
- Confer with client and/or vendors prior to testing to ensure proper sample submissions, ensure proper tests are conducted. Request and obtain necessary information required for testing purpose.
- Set up new clients in the Lab System for both operations and accounting purposes and ensure any changes in requirements from established clients are updated accordingly.
- Create and follow-up on quotes to obtain necessary approvals and pre-payment as required to open the project for the lab operations.
- Coordinate any intercompany subcontract work which includes obtaining pricing, sample requirement information, completing intercompany test request forms, completing intercompany purchase orders and communication with subcontracted labs to expedite testing as needed.
- Review draft reports for accuracy of tests performed as requested and ensure client requirements are followed. PDF, Lock and deliver finalized reports to client including upload of data into portals as needed.
- Track all client engagement (emails to/from, calls, meetings) in iConnect CRM platform.
- Identify and develop opportunities for revenue growth from new and existing clients.
- Assist clients with the interpretation of test results as needed; coordinate investigation, analyze, and provide appropriate corrective actions in accordance with Intertek Quality Manuals.
- Ensure that all processes and procedures are completed as required by Intertek Standard Operating Procedures and ensure quality standards are met.
- Support client presentations and lab tours as needed.
- Support Global Account Managers by providing information on client submissions, etc. as needed.
ESSENTIAL RQUIREMENTS AND QUALIFICATIONS
- Associate degree or equivalent in terms of education, experience and/or training.
- Microsoft Office proficiency, including Word, Excel, and Outlook.
PREFERRED REQUIREMENTS AND QUALIFICATIONS
- Bachelor's Degree in related area is preferred.
- 2+ years directly related Account Management experience, with direct customer interaction is preferred.
- Experience and general knowledge of fabrics and textiles products, toy & hardlines products, chemical testing, testing standards, and U.S. & Canadian regulatory requirements on consumer products is preferred
KEY ATTRIBUTES:
- Customer focused and quality driven with positive attitude modeled after Intertek's 10X Energies within the workplace; practicing Doing Business the Right Way.
- Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
- Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
- Ability to communicate and interact effectively in verbal, written and presentation formats.
- Must be customer focused and quality driven
- Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work.
Why work at Intertek?
Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .
Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .
What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
LI-CLIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.