Account Manager (Allied) - Medical Solutions

Overview:

Account Manager – Job Description

An Account Manager is responsible for building and managing a territory that meets/exceeds company revenue and margin goals. They are responsible for the entire staffing solution including territory management, business development, sales, candidate presentations, placement management, and customer satisfaction.

Responsibilities:

Territory Management, Marketing & Order Fulfillment

• Develop and manage a territory that results in achieving the financial objectives established by the Manager
• Serve as the primary point of contact for clients
• Make daily territory management marketing calls to secure job orders, new leads, and build rapport to develop long-term relationships with hiring officials at hospitals and/or vendor management providers
• Profile and research companies and contacts
• Identify hiring officials, their contact information, and hiring authority
• Analyze the sales potential within the account or target and establish a strategy to achieve revenue target for each
• Identify competitors within the account and any existing contractual agreements
• Identify cross selling opportunities
• Develop strategies as to call frequency, company contact penetration, and market penetration; achieve weekly minimum expectations for number of marketing calls, job orders, and send outs/interviews, billed working hours, and direct/contract margin dollars
• Make occasional personal onsite sales visits to secure job orders, clients, and business opportunities
• Represent C&A at outside functions and utilize networking opportunities to establish new business leads
• Execute contracts and/or send appropriate correspondence
• Deliver exceptional customer service that meets or exceeds corporate customer service score goals
• Comply with division sales minimum, including gross margin through contract and direct hire placements

 

Presentations and Candidate Matching

• Determine qualified candidates for each job order – thus initiating a send out
• Coordinate the client interview
• Follow up with the client to sell the employee as a match
• Negotiate the assignment/placement details (bill rate, start date, etc., and close the business)

 

Assignment/Placement Management

• Manage all of the client aspects of assignment/placement including compliance of all hire flow and client specifications
• Make first day calls to client to ensure customer satisfaction and accounts payable
• Resolve any problems according to C&A’s value statements

 

Behavioral Competencies

• Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed
• Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally
• Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others, offering assistance, and supporting what’s best for the team/department
• Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking
• Mission & Values: Portrays the company’s mission and value statements in all business conversations, transactions, and decisions

 

Systems & Tools

• Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position

 

Perform other duties as assigned by the Manager or as the situation dictates.

Qualifications:

• High school education required; bachelor’s degree preferred; a combination of education and relative experience is considered
• The ability to:
• Utilize a touch-tone telephone, view a PC screen, type at least 35 words per minute, and demonstrate proficiency in basic Windows operations
• Speak and write professionally and follow oral or written instructions
• Establish a working relationship with employees, clients, and candidates
• Organize workload, multi-task, and work with a sense of urgency and efficiency
• Use MS Office software applications and the Internet proficiently
• Comply with all fair employment hiring practices and anti-discrimination laws and regulations
• Work within a team environment and structure

 

 

Preferences:

• Preferred two years of sales, account management, business development, or related experience

 

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Pay Range:USD $40,000.00 - USD $60,000.00 /Yr.