Account Manager - Empowr'd People Services

We are seeking a dedicated and proactive Account Manager to join our dynamic team. The ideal candidate will be responsible for maintaining and nurturing strong relationships with our clients, ensuring their needs are met and exceeded. You will act as the primary point of contact for your assigned accounts, providing exceptional service to enhance the client experience while driving business results. In this role, you will collaborate closely with various internal departments, including marketing, sales, and customer support, to achieve client objectives.

Your strategic mindset will enable you to identify opportunities for growth, facilitating upselling and cross-selling initiatives that align with our clients' goals. You will leverage your experience to provide value-added consulting and insights, ultimately fostering long-term partnerships that benefit both the client and our organization. If you have a passion for customer service and a keen understanding of account management principles, we would love to hear from you. This is an exciting opportunity to contribute to our clients' success while advancing your career in a supportive and friendly environment.

Responsibilities

• Develop and maintain strong relationships with assigned client accounts.
• Serve as the main point of contact for client inquiries and requests.
• Understand client needs and objectives to provide tailored solutions.
• Collaborate with internal teams to ensure the timely delivery of products and services.
• Monitor account performance and identify opportunities for upselling and cross-selling.
• Prepare regular reports on account status, performance metrics, and growth opportunities.
• Conduct regular check-ins and performance reviews with clients to ensure satisfaction.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze data and derive actionable insights.
• Self-motivated with a results-driven approach.

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