Account Manager, Mid-Market Small & Medium Business Group - Meta

Summary:

The Account Management team, part of the Small & Medium Business Group, is dedicated to aiding the growth of small and medium-sized businesses by optimizing their advertising strategies across Meta's suite of apps and services. Account Managers play a crucial role in driving sales and supporting clients to achieve business outcomes on Meta through expert consultation, relationship management, and a strong grasp of analytics and product knowledge.Ideal candidates are expected to forge deep connections with clients and maintain effective internal relationships with cross-functional teams. They should be adept at driving marketing strategies and hands-on with executing tactics. This role demands a profound understanding of both brand and performance marketing, aiming to boost revenue and foster customized learning and long-term partnerships.Success in this role hinges on outstanding consultative sales, coaching, and client service skills, coupled with a readiness to innovate. Candidates should excel in a team-oriented and dynamic environment, possess superior analytical skills, and be proficient in navigating complex challenges, offering solutions, and using data to challenge conventional approaches. The capability to travel and thrive in a dynamic, fast-paced environment is also essential.

Required Skills:

Account Manager, Mid-Market Small & Medium Business Group Responsibilities:

1. Provide dedicated account management to advertisers

2. Demonstrate a commitment to consultative sales in service of advertiser goals

3. Boost revenue and increase product adoption through achieving client objectives

4. Become proficient in Meta's solutions tailored for businesses of all sizes and swiftly adapt recommendations to meet diverse advertiser requirements

5. Develop and execute strategic plans to drive transformational advertiser growth

6. Develop and implement programs to improve the advertiser/agency experience

7. Oversee account operations, including troubleshooting and escalations, to ensure prompt and effective resolution.

8. Work cross-functionally within sales and other Meta organizations to drive revenue and increase customer satisfaction

9. Work on initiatives with limited and defined scope and execute independently

10. Build and continue to refine your point of view on Meta products through regular self-education and discovery

11. Lead external client education and consultations on existing best practices and future product solutions, in partnership with internal functional teams.

12. Prioritize client and team face-time, with the ability to travel for external and internal meetings and events as needed.

Minimum Qualifications:

Minimum Qualifications:

13. 5+ years of experience in account management, brand/performance marketing, digital marketing, sales, or consulting

14. BA/BS degree or Meta Social Media Marketing Professional Certification

15. Proven communication and presentation skills

16. Experience cultivating sales skills and client relationships

17. Expertise in analyzing data from various sources, both quantitative and qualitative, and presenting it clearly and concisely.

18. Skill in developing actionable insights and storytelling through data visualization.

19. Experience to confidently deliver insights to audiences with varying levels of technical knowledge

20. Experience in collaborating, communicating, and influencing across a diverse set of cross-functional teams.

Preferred Qualifications:

Preferred Qualifications:

21. Experience influencing C-level executives to build effective and impactful relationships

22. Experience prioritizing and managing tasks within a fast paced environment

23. Experience across Meta’s full suite of advertising solutions

24. Proficiency in business case modeling and assessing market/opportunity size

25. Understanding of fundamental business accounting, finance, and statistics

Public Compensation:

$107,000/year to $171,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.