Account Manager - Northeast - Wayfinder

The Organization

What if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent SEL curriculum company in the world — leading the global movement of purpose, meaning, and belonging-based education worldwide. 

What We Value

You’ll be joining a team of incredibly motivated and dedicated staff members committed to living our organization's values. We work collaboratively across teams, and we feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into Wayfinder’s larger sense of purpose.

Read this article about our workplace culture in Conscious Company.

We value access, equity, diversity, and belonging, and these values are represented in our product, our team, and our school partners.

Product: We develop our learning tools using human-centered design principles. We work with grade-level experts to ensure our curriculum is developmentally appropriate and engaging at all levels. Every Wayfinder lesson is supported by relevant research, prototyped in classrooms, and vetted by teachers over rounds of feedback and iteration. We use Universal Design for Learning principles to give every student an equal opportunity to succeed.

Team: Our team is composed of people from all different backgrounds and walks of life. We intentionally recruit, hire, and work with people of diverse identities + experiences. We focus on belonging: being connected, accepted, and valued by the people around us. 

School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups. We’ve taught our curriculum in high-need schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.

The Role

Wayfinder is looking for an Account Manager to join our growing team! The Account Manager (AM) will support partnerships primarily in the northeast, and will be the primary strategic point person for district partners throughout the life of their relationship with Wayfinder. The AM manages and coordinates all implementation, engagement, and communication within assigned accounts, ensuring high levels of customer satisfaction and delivering ROI. AMs work with all internal teams (e.g. Sales, Product Management, Engineering, Support) to deliver a seamless customer experience. 

Our candidate ideally has experience working as an educator and/or managing partnerships as an Account Manager, Account Executive, or Customer Success Manager at an EdTech Startup. 

We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!

Responsibilities

• This is a sales-focused role with a quota for both retention and revenue, you will be the primary implementation contact but will also be responsible for the renewal of the partnership.

• You’ll help develop strategy and curriculum for incoming partners to reduce time to value with the Wayfinder product.
• You will help develop implementation plans specific to each partner to ensure goal alignment, set measurable objectives, and ensure product adoption. 
• You’ll serve as a trusted advisor to key stakeholders. Lead executive business reviews, act as a point of escalation, and continually seek to drive customer value. 
• You will identify areas of potential cross-sell and expansion and ensure customer renewal. 
• You’ll proactively manage and escalate at-risk customers and ensure internal visibility and employ appropriate intervention tactics for accounts at risk of churn.
• You’ll partner with sales to provide consultative pre-sales implementation support.
• You’ll develop and maintain expertise across all products and services.
• You’ll act as a strong customer advocate across all areas of the business. Share feedback internally to continuously improve the customer experience.
• You’ll collaborate across the team to ensure sharing and adoption of best practices, with a commitment to process improvements and consistency in product implementation.

Requirements

• Be based in the Northeastern, USA. Strong preference for someone based in the greater Boston, MA area.

• Minimum of 5 years in a Sales / Fundraising / Outreach Position: We need you to have a proven track record in hustling in a high-rejection environment. This could be on the for-profit or non-profit side. This is a critical part of this job. This could be products, services, political campaigning, or admissions recruitment. 
• Good Relationship Builder: Your main role will be building relationships with schools and educators. You need to be able to make connections and build relationships quickly.
• Familiarity with K-12 Education: You do not necessarily have to have been a classroom teacher, but have 5 to 7 years of experience working in schools. 
• Ability to build relationships and communicate with customers at all levels, including the ability to engage people in experiences, and training and learning opportunities. 
• Organized: You are going to be talking to hundreds of people from dozens of organizations. You need to be able to organize and manage all this.
• Willingness to learn and adapt! Must be comfortable with ambiguity as part of the startup culture. This is a highly self-motivated role + you need to be a self-starter
• Possess a problem-solving mindset and ability to solve complex issues with a positive attitude 
• Ability to travel an average of 20-40% of the time, and up to 80% during peak, back-to-school season
• Purpose-Alignment: This job needs to fit into how you would define your own sense of purpose. It needs to align with your own personal story and values.

Bonus Points

• You have worked at a Startup
• You have worked with a CRM such as Salesforce
• You’ve implemented an LMS and worked across geographies in a remote capacity.

Benefits

Compensation

We offer a competitive package that is based on location and experience. The compensation range outlined for this role is $90,000-$105,000 base salary. This role is also eligible to receive commission.

We also offer the following benefits:

• Stock Equity: Ownership in a fast-growing venture-backed company.
• 401k: We care about your ability to save for your future.
• Family Focus: Parental leave and flexibility for families.
• Time Off: Flexible vacation policy to encourage people to get out and see the world.
• Healthcare: Company Sponsored Medical, Dental, Vision, Long-Term Disability, and Basic Life policies.
• Goodies: An Office Buildout Stipend to purchase whatever hardware and software you need to get the job done, as well as a monthly strident for Wellness, Personal Development, or other office necessities. 
• Team Fun: Regularly scheduled events, annual retreat, and celebrations.
• Learning: Learning & Development Opportunities to grow your skills and career.
• Great team: Working with fun, hard-working, kind people committed to making a difference!
• Flexible culture: We are results-focused. We don’t work at the office every day.
• And much more! Lots of other perks make this company an incredible place to work.

Location

This role is remote work, but based in the Northeast (Boston, NY, Philly) in close proximity to the accounts they will be managing. Travel required for an average of 20-40% of the time, and up to 80% during peak, back-to-school season.

Next Steps, If Interested

If you are interested, please fill out the job application here.

Deadline to fill out an application is Friday, October 25th at 5PM PST.

Our ideal start date for this role is December 2nd, 2024.