Account Receivable Specialist - Wheels

Job Description:

The A/R Specialist should have a strong knowledge of how collections action/lack of action impacts the business. Provide comprehensive weekly reports on the status of accounts within their assigned portfolio in a clear concise manner and be able to work in a team environment. Identify and help to resolve any billing and payment problems to minimize losses.

The Receivable Specialist is responsible for a variety of tasks and analysis, including timely cash collection and posting. This position makes initial determination and recommendation of appropriate resolution of billing-related issues initiated by a client and is responsible for providing appropriate resolution for payment questions which balance client service with Company objectives. The Receivable Specialist has front-line interaction with fleet and account managers as well as with client's payables staff.

Please note that this description is not all-encompassing as other ad hoc tasks are expected of the position.

Essential Functions

• Contact clients to collect on all assigned accounts in accordance with company policy.
• Reconciliation of short or overpaid invoices
• Generate reports and communicate potential risks to Accounts Receivable Manager and escalate, if necessary, in a timely manner.
• Research of billing history of accounts to assist in resolving client issues to maintain clean client accounts.
• Initiate client contact and follow-up regarding past due receivables, aged debit and credit invoices, current billing issues, and cash receipt discrepancies (ex. overpayments/short payments).
• Develop, maintain, and foster client relationships to not only perform the responsibilities inherent with the position but to also serve as a resource to address client inquiries/issues with the intention of meeting the goal of excellent customer service.
• Develop Provide analysis for Sales and Account Management related to client payment history or issues to support collection efforts.
• Develop and foster relationships with key internal department personnel within the Finance department as well as Client Services, Sales/Commercial, and Vehicle Operations to support client relationships.
• Post customers payments by recording checks, ACH and wire transfer payments within established policy timelines.
• Post other revenue or miscellaneous cash by verifying and entering transactions from lockbox.
• Document client account related conversation within identified systems to facilitate follow-up and escalation efforts.
• Other duties and responsibilities as assigned.

Competencies

• The knowledge, skills, abilities, personal characteristics and other "worker-based" factors. Competencies clearly define the essential functions of the job.
• Results focused, solves problems while displaying professionalism.
• Thorough and accurate oral and written communication, demonstrating numerical and financial astuteness.
• Works effectively with various company systems.
• Organized, structured, and assumes responsibility for work assignments. Works independently.
• Creates useful internal relationships.

Job Specifications

• Leadership Responsibility: This position has no people leadership responsibilities.
• Work Environment: This position can be hybrid in Des Plaines, IL.
• Position Type/Standard Schedule: This is a Full-time position and hours of work are Monday through Friday; 8:00a.m. to 5 p.m.
• Travel: No Travel

Education & Experience

• College degree from a 4-year accredited institution with a concentration in Accounting, Finance or Business preferred.
• Two (2) to four (4) years' experience collecting on $30m + fortune 500 level portfolios.
• Strong communication and negotiation skills.
• Good math aptitude, basic PC skills and JD Edwards or large ERP system, preferred.
• Good organizational and people skills with the ability to work with minimal supervision.
• Strong analytical research and resolution skills.
• Must be articulate and can negotiate payments with all levels of the accounts payable management chain while maintaining professional positive business relationships. Prior accounts receivable cash application experience is required.
• Knowledge of general accounting principles.
• Technically skilled to operate in multiple ERP and various systems.
• Proficiency in Microsoft Excel
• Strong analytical research and resolution skills.
• Must be articulate and be able to negotiate payments with all levels of the accounts payable management