Account Representative - Corporate Divisions - Ahead LLC

Ahead, LLC is looking for Account Representatives for our Corporate Division to handle our accounts.  If you are a detail-oriented individual, with the ability to work in a fast-paced environment, we would like to hear from you!  We offer a relaxed work environment, paid time off, 401(k) with matching employer contributions, great benefits, and opportunities for growth! Hourly rate of pay ranges based on experience.

The Account Representatives position is the primary point of contact between our corporate accounts and our sales representatives. Must be able to communicate with our customer base and their sales reps by phone, email, and/or fax to answer questions about product availability, shipping, and delivery and to support the marketing and sales efforts of the company. This position is responsible for maintaining our highly valuable corporate accounts to ensure quality and on-time delivery.  

Essential Duties and Responsibilities:

• Accurately and efficiently input data from customer orders.
• Communicate efficiently with customers and reps, answering questions and troubleshooting.
• Maximize customer satisfaction by providing consistently creative and proactive problem solving and thorough, consistent, and error-free follow-through.
• Develop and maintain strong working relationships with customers, reps, and other team members.
• Maintain maximum accuracy in customer records and orders.
• Maintain customer accounts for timely order delivery.
• Provide feedback to management on ways to improve customer service sales and efficiency.
• Additional duties as assigned.

Education and Experience:

• High school diploma required.
• Associate’s or Bachelor’s Degree preferred.  
• 2 – 3 years of Customer Service experience required.

Skills/Qualifications:

• Knowledge of relevant computer software and systems.
• Excellent verbal and written communication skills.
• Excellent electronic communication and functional ability.
• Ability to professionally interact with existing and potential customers.
• Ability to multi-task under pressure in a high-volume, fast-paced environment.
• Must possess initiative, energy, and drive.
• Must possess strong strategic and analytical skills.
• Ability to successfully complete projects under tight deadlines.
• Ability to maintain good working relationships with co-workers and management.
• Excellent organizational skills.
• Detail-oriented.

Supervisory Responsibilities: None

Physical Demands:

• Use hands and fingers to handle, touch, and type. 
• Ability to sit for extended periods of time.
• Regularly required to stand. 
• Ability to lift up to 25 pounds.
• Occasional lifting of up to 40 pounds.

Vision Requirements

• Close vision.

Travel:

Ability to travel as needed; anticipated 1 - 2 times per year; including some weekends and for an extended duration. Travel can include trade shows and sales meetings including setting up and working these events.

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