Account Representative - Don Roberto Jewelers
Santa Ana, CA 92705
About the Job
Hourly Range
$15.50 to $19.00 an hour, which is based on various factors including skills abilities and work experience
The account representative is responsible for providing highest level of service, while keeping in contact with past due amounts on past due accounts in a professional matter, and by abiding by all Federal and state laws, and company policies and procedures.
Experience/Education:
Previous retail or customer service experience
High school diploma or G.E.D. preferred or equivalent combination of education and experience
Skills:
Active listening and monitoring
Computer and Internet abilities
Effective verbal and written communication skills
Bilingual Spanish, preferred | Additional language skills, a plus
Ten key skills
Abilities:
Ability to work a flexible schedule, including weekends and holidays| Retail store environment may require late evening hours
Dependability | Collaborative | Teamwork
Strong attention to detail | Organizational | Active Listening
Ability to occasionally lift and/or move up to a minimum of 20 pounds and pull/push up to 30 pounds
Essential Duties:
Essential Duties:
- Collect personal transaction information and maintain accuracy as well as safety of consumer accounts in accordance with company's consumer privacy policies
- Review and understand the customer credit report to provide accurate information regarding approval amount, and in accordance with and respect for the company's Personal Information policy.
- Collect related customer information to proceed with opening a credit account
- Call customers, at the direction of the store management team, and work to reduce past due accounts and schedule payment arrangements by phone and make notations within customer database.
- Support processes related to store openings and closings and securing merchandise
- Assist with seasonal decorating, unpacking of new shipments, and prepares outgoing shipments
- Performs jewelry cleanings as determined by manager, assists with cleaning work environment
- Maintain company dress code, professional behavior, and neatness
- Achieve or exceed assigned monthly bad debt and currency numbers as assigned by manager or such other manager as DRJ may designate.
- Perform other duties as assigned.
PI245866285