Accounting Assistant II -Utility Billing (Bilingual, Spanish/English) - City of Tigard

Accounting Assistant II -Utility Billing (Bilingual, Spanish/English) Print (https://www.governmentjobs.com/careers/cityoftigard/jobs/newprint/4715066) Apply ? Accounting Assistant II -Utility Billing (Bilingual, Spanish/English) Salary $24.72 - $33.13 Hourly Location Tigard 97223, OR Job Type Full-time Job Number 2024 Department Finance & Information Services Opening Date 10/31/2024 Closing Date 11/10/2024 11:59 PM Pacific + Description + Benefits + Questions Overview OUR PURPOSE At the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard's growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibilities and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon's 12th largest city and is part of the Portland metropolitan area. OUR VALUES At Team Tigard, we are the ambassadors of our municipal services to the members of our community. We aspire to treat all people with dignity, respect, and care; to demonstrate the equitable and sustainable practices that are environmentally and fiscally sound, and to engage with each other as trusted colleagues to achieve excellence in all we do. We do the right things, and we get things done. Examples of Duties + Maintains and updates utility billing database; enters service calls; processes account transactions related to customers moving in/out of homes and residences; processes service orders. + Prepares data file to process utility billings; research problems; receives, processes, and posts payments and issues receipts; handles and balances cash and credit card payments; processes accounts for collections; reconciles reports. + Assists in providing telephone and/or counter support to the public and staff; responds to inquiries by explaining procedures; provides general information; distributes forms and other documents as requested refers callers/visitors to appropriate department; takes and relays accurate messages; transfers callers to voicemail when necessary. + Receives cash, makes change, and issues receipts; balances cash to appropriate account. Minimum Qualifications Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Accounting Assistant II + Equivalent to the completion of the twelfth (12th) grade AND + Two (2) years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections. Supplemental Information Union Representation: SEIU Schedule: Monday- Thursday 7:30 a.m.-6:00 p.m. (This position is not remote-work eligible) Compensation for Accounting Assistant II: The hourly range for this overtime eligible position is $24.72-$33.13 per hour. The starting pay assignment, based on an analysis of the successful candidate's related experience and education in accordance with the City's pay equity policy and the Oregon Equal Pay Act, would be no higher than $30.05 per hour. In addition there is a 5.5% Bilingual Pay Incentive. How to apply: Please apply online. We do not accept applications via email. Applications must be received by Human Resources by the closing time/date. IMPORTANT: In lieu of resumes and cover letters, the City of Tigard evaluates each applicant's work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience. ATTENTION VETERANS: To receive veterans' preference, please upload your DD214/Separation documentation In addition to being a great place to work (https://www.tigard-or.gov/your-government/departments/human-resources/jobs) , the City of Tigard offers competitive employee benefits for full-time and part-time employees working 20 or more hours per week: Choice of health and dental plans Generous retirement plan City-paid HRA-VEBA Paid vacation and sick leave 10 paid holidays plus 20 additional hours of floating holiday time Life and disability insurance Universal transit pass through TriMet This job classification is represented by the Service Employees International Union (SEIU), OPEU Local 503 Click here (https://www.tigard-or.gov/your-government/departments/human-resources/benefits) for more detailed benefits information. 01 Which of the following best describes your highest level of education? + High School Diploma or Equivalent + Associate's Degree + Associate's Degree and additional coursework + Bachelor's Degree + Bachelor's Degree and additional coursework + Master's Degree or higher 02 Which best describes your years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections? + less than 1 year + 1-2 years + 2 or more years 03 Do you have experience in government accounting? (If yes, please make sure your experience is outlined in your application) + Yes + No 04 Do you read, write and speak fluent Spanish? + Yes + No 05 In this position you will interact with community members frequently about their utility bill. How do you handle a difficult situation with a customer? 06 The Utility Billing Department is very team oriented. A part of us being a team is maintaining clear communication with each other. Can you explain your communication style in a work environment. Required Question Agency City of Tigard Address 13125 SW Hall Blvd Tigard, Oregon, 97223 Website http://www.tigard-or.gov Apply Please verify your email address Verify Email