Accounts Receivable Administrator III - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Accounts Receivable Administrator III is responsible for analyzing and collecting past due invoices for specified accounts, negotiate with customers without jeopardizing our relationship to collect past due invoices, and performs a variety of complicated tasks to minimize financial losses and obtain best possible DSO.  The incumbent will be accountable for reconciliations of challenging consignment inventory billings and billing transactions with multiple returns associated, and must have excellent communications skills when dealing with internal and external customers. In this role, the AR Administrator will conduct work activities in compliance within internal and regulatory requirements. 

• Responsible for analyzing and collecting on past due accounts and determining which collection tool are to be used depending on the collection strategy assigned for the period.  Ascertains the degree of delinquency and collection procedure to follow for all assigned accounts. 
• Negotiates with customers to collect all past due money or resolve payment problems for the company.  This duty is performed within significant time constraints to increase cash flow for the corporation, stay with predetermined standards established by management, and to ensure incoming orders are not delayed due to delinquencies. 
• Actively participates in resolving major account issues to maintain strong customer relationships and arrive at a mutually beneficial solution for the customer and the company. 
• Researches, determines, and implements action necessary to resolve inquiries and claims from customers.
• Exercises sound judgement and discretion in making all routine decisions to ensure that all claims are handled accurately and to the satisfaction of both parties.  
• Resolves disputed claims, and completes monthly assigned collection strategy. Handles complex reconciliations of consignment billings and billings with multiple returns associated.  
• Reconciles accounts in a credit balance which includes researching and reconciling any open invoices or deductions to ensure validity prior to refunding the customer.  Works with customers providing backup necessary to resolve and clear any outstanding debit prior to issuing refunds.
• Communicates clearly with internal and external customers. Take actions necessary to meet department objectives and at the same time continues to build relationship with customer. 
• Ensures customers are set up for e-mail invoices and statements and are aware and taking advantage of the on-line support tools on the company site.
• Assists customers with Accounts Receivable functionality available on the company direct site to help increase usage and promote self-service.
• Takes corrective action and is actively involved in process improvement teams to correct potential on-going problems.  Processes customer refunds and adjustments as needed.
• Identifies problem accounts and notifies Finance and Sales management of situations that could indicate uncorrectable claims or possible bankruptcy to prevent future losses to the company. 
• Ensures credit lines are reduced to eliminate additional Bad Debt expenses. Committed to successfully completing assigned monthly strategies and daily follow-ups. 
• Accountable to maintain all accounts on an up-to-date basis status to ensure “clean” audits by internal and outside auditors.
   

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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