Accounts Receivable Manager - PracticeTek

Job Title: Accounts Receivable Manager 

Department: Finance 

Reports To: Senior Revenue Manager 

Our Company:  

PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.  

At PracticeTek, you'll have the opportunity to:  

• Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.  

• Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.  

• Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care.  

• Build a rewarding career with opportunities for growth and development.  

The Finance Department:  

In the Finance Team, we believe in putting our customers at the heart of everything we do. Our commitment to integrity ensures that we build trust and transparency with every interaction. We operate as one team, collaborating seamlessly to achieve our goals. With a relentless pursuit of excellence, we strive to exceed expectations and deliver outstanding results. We foster a growth mindset, encouraging innovation and continuous improvement. And we hold ourselves accountable, taking responsibility for our actions and their impact. Together, these values drive us to create exceptional experiences for our customers and propel our success. 

The Career Opportunity: 

The Accounts Receivable Manager will be responsible for overseeing the company’s accounts receivable processes, ensuring timely invoicing, collections, and reconciliation of payments. You will manage a team, collaborate with internal departments, and maintain strong relationships with our customers to ensure efficient and accurate revenue collection.This role requires a detail-oriented professional with strong leadership skills, deep knowledge of accounts receivable best practices, and experience within the SaaS industry or a similar subscription-based business model. 

The position is based in San Diego, CA with a hybrid work schedule (3 days per week in office). 

Areas of Accountability: 

The Accounts Receivable Manager has responsibility for the following outcomes: 

• Oversee and assign tasks to the accounts receivable team in accordance with company SOP and goals.  

• Ensure timely and accurate generation of customer invoices, addressing any discrepancies or issues related to billing. 

• Monitor overdue accounts, communicate with customers to resolve outstanding balances, and develop strategies to reduce outstanding AR aging. 

• Supervise and mentor a team of accounts receivable professionals, ensuring continuous improvement and adherence to best practices. 

• Work closely with all teams to address customer queries, resolve disputes, and provide a seamless customer experience. 

• Identify and implement process improvements to streamline the accounts receivable workflow, reduce errors, and enhance operational efficiency. 

• Responsible for coaching, training, and developing current and new staff within the Accounts Receivable department.  

• Manage performance reviews in accordance to company guidelines. 

• Utilize financial software and ERP systems (e.g., NetSuite, Salesforce, etc.) to manage and track accounts receivable activities, invoicing, and collections.  

Competencies for Success: 

• Bachelor's degree in Accounting, Finance, Business Administrationor a related field is preferred.  

• Minimum of five(5) years ofAR experience with 3 in supervisory or managerial role. 

• At least 2 years of experience in a SaaS company is required. 

• Experience with SaaS billing platforms (e.g., Zuora, Billing Platform, Chargebee, Stripe) is preferred. 

• Support a diverse and inclusive culture and workforce, and ensure compliance with laws,regulations and company policies. 

• Excellent analytical, organizational, and problem-solving skills. 

• Strong leadership and team management abilities. 

• Detail-oriented with a high degree of accuracy. 

At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between [Salary Range]for this position. 

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.