Accounts Receivable Supervisor - Lutheran Social Services of the Southwest
Phoenix, AZ
About the Job
Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.
Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.
Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.
| Classification: Exempt | Base Wage: $65,000 |
| Reports to: Accounting Manager | Department: Finance |
| Program: Finance | Location: Phoenix, AZ |
| Position Type: Regular | Date Reviewed: February 2023 |
General Description:
Under the direction of the Accounting Manager, as a member of the Finance Department team, primarily responsible for supervising and processing monthly invoicing, posting transactions, and collections. This position ensures the timely and accurate completion of all activities relating to accounts receivable, and directly supervises the Accounts Receivable team. The AR manager makes independent decisions to effectively and efficiently drive collection activities, including identifying, resolving, and mitigating account/payment delinquencies in a timely manner.
Essential Duties and Responsibilities include the following:
| WEIGHT | DESCRIPTION |
| 30 | Oversees the day-to-day operations of obtaining revenue by processing invoices; resolving missed payments; updating financial records; supervising staff. |
| 20 | Supervises billing processes and requirements as those processes and requirements are related to timing and accuracy of billing, reconciliation and follow up. |
| 15 | Coordinates with Program Managers the research of over/under hours for rebilling or write off. Monitors and maintains software reports to confirm all accounts are billed consistent with program standards. |
| 10 | Actively monitors and documents customer balances and escalates large collections issues appropriately and in a timely manner and communicates these to the Finance management as necessary. |
| 5 | Prepares all journal entries necessary to record the payrolls and all corresponding expenses and liabilities. |
| 5 | Participates in the monthly close by preparing month end reconciliations and journal entries for balance sheet accounts. Reviews bank account reconciliations prior to submitting to the Accounting Manager or Finance Management for approval. |
| 5 | Oversees the Master Cash/Journal Entry and Master Billing spreadsheets to ensure all bank deposits, related cash receipt journal entries and billings have been completed prior to month-end close. |
| 5 | Maintains financial security by adhering to internal controls. |
| 5 | Conducts other duties as assigned. |
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, making recommendations for hiring, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining staff addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Bachelor's degree or equivalent in accounting or a related field; and three years related experience in accounts payable, payroll and general ledger reconciliation's, or equivalent combination of education and experience. Non-profit experience preferred.
Language Skills:
Excellent oral and written communication skills. Ability to read, analyze, and interpret accounting journals, financial reports, and other documents common to accounting or administrative functions. Ability to respond appropriately to common inquiries or complaints from clients, regulatory agencies, LSSSW staff members or members of the business community. Ability to effectively present information to management and to respond in writing to situations, as required by management. Must communicate effectively, anticipating needs and keeping staff informed of problems or issues.
Mathematical Skills:
Strong financial and record keeping skills. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.
Reasoning Abilities:
Ability to define problems, collect data, establish facts and draw conclusions and propose appropriate, workable solutions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
Other Skills and Abilities:
Ability to operate a ten key calculator and work with any of several spreadsheet software programs and have basic word processing skills. Ability to appropriately handle confidential and sensitive information and situations. Excellent interpersonal skills. Ability to work with, appropriately handle, and maintain positive working relationships with a variety of personalities and situations. Positive, friendly demeanor. Must be detail oriented. Ability to organize, prioritize and complete projects in a timely manner. Requires a strong sense of urgency, as demonstrated in previous positions. Courteous. Reliable, flexible and punctual. Can handle multiple-task responsibilities and constant interruptions. Dependable, responsible, and professional. Self-starter. Strong work ethic. Resourceful and able to take initiative in a changing workplace environment.
Physical Demands/Work Environment:
The physical demands and work environment characteristics here are representative of those that needed by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to sit or stand for long periods. The employee frequently is required to use hands to hold objects and operate office equipment.
• The employee is required to be able to listen and communicate effectively.
• The employee may be required to occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment varies with the activity level of the facility.
• If authorized to drive, must be able to safely operate a motor vehicle, possess a valid AZ driver license, current automobile insurance and maintain a clear driving record during the time of employment.
All positions at Lutheran Social Services of the Southwest require a background check.
