Adjustment Specialist (REMOTE WITHIN COMMUTABLE DISTANCE TO EAST PETERSBURG, PA) - Fulton Bank

Value Proposition:

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview:

 

This position is remote within a commutable distance to our East Petersburg location (near Lancaster, PA) for a limited number of required in-office days

 

The hours are 8:00 a.m. -5:00 p.m. Monday-Friday which includes a rotating schedule that will require working 8:00 a.m. -11:00 a.m. in-office Monday through Friday approximately every three weeks.  The remainder of the time would be remote. 

 

The responsibility of the Adjustment Specialist is to ensure that the incoming request and outgoing notifications for items incorrectly posted are reported and corrected appropriately to rectify variances with both our internal and external customers. Incumbents will handle the incoming and outgoing files containing returned items for posting.

Responsibilities:

• Execute correcting entries for internal and external customer processing errors. Perform necessary research to ensure accuracy of the request. Provide additional follow up when a request cannot be completed initially.
• Complete tasks within the specified SLA and complete each entry in accordance with SOX and audit controls.
• Receive incoming Return Image Cashletters from our partners (Incoming and Outgoing return files) and review each returned item for accuracy. Research for exception items and post accordingly. Collaborate with other internal teams, as appropriate, to ensure all outbound returns have been handled.
• In conjunction with the Image Processing team, collect, prepare, and ship US dollar Canadian Items to the Bank of Montreal, and to collect, prepare, and ship non-conforming images to the Federal Reserve.

 

Qualifications:

Education

High School Diploma or equivalent. (Required)

Experience

1 or more years Administration and banking. (Preferred)

 Other Duties as Assigned by Manager:

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency:

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

 

The hourly rate for this position is $16.75 - $20.72.

 

Benefits:

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement:Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.Sponsorship Statement:

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.