Admin 1 – Customer Service RangerPRINT - Kilgore College

Position summary:
The Administrative Assistant 1 will be responsible for customer support, estimating & quoting print jobs, establishing job tickets, finishing and packaging jobs, and delivering jobs to the Campus Store. In addition the position will serve as a backup for other staff and provide essential communication to team members and clients.

Position responsibilities:

• Manage incoming calls and customer service inquires
• Able to multi-task, prioritize
• Manage quoting in Printsmith and generate customer estimates and job tickets.
• Assist in accounts receivable efforts and communications with customers.
• Oversee and manage the online ordering and online store processes.
• Assess customer’s design & job needs and direct job appropriately.
• Effectively communicate and build relationships with customers through email, phone, and face-face communications.
• Serve as liaison between the college faculty/staff and printshop personnel.
• Communicate effectively with different types of people and personalities.
• Manage time effectively.
• Serve as backup or provide assistance for print operators as needed.
• Manage product packaging and delivery to Campus Store.
• Provide customer support regarding details of their orders and estimates.
• Other duties as assigned

• Experience working with digital printers
• Basic knowledge of print processes
• Basic understanding of standard & metric measurements
• Experience with Microsoft Outlook and managing multiple mailboxes and folders
• Experience with managing multiple schedules
• Basic MS Excel knowledge and work with spreadsheets
• Must be able to work a flexible schedule
• Must be a problem solver: someone who is not afraid to ask questions and help find solutions to optimize our everyday tasks.
• Must be comfortable in a fast moving, higher stresses position managing multiple workflows and projects at one time.
• Must be able to stand for extended time periods and lift up to 50lbs

• 0 Full-Time Direct Reports    0 Part-Time Direct Reports

• Work is normally performed in an office and production work environment.
• Physical effort required; the employee must occasionally lift and/or move 50 pounds
• Exposure to physical risk.

Benefits and Perks

• 36-hour work week for a healthy work life balance as well generous paid leave time.
• Health, life, and income protection insurance are provided.
• An excellent retirement program through the Teacher Retirement System
• Full Time employees have free use of the college’s recreational/fitness facilities.
• Full Time employees are eligible for the Public Student Loan Forgiveness (PLSF) after 10 years of service.
• Tuition scholarships are for the employee and dependent children. 
• Compensation for this 12-month position is $30,914

Kilgore College does not participate in the federal Social Security program. As a result, employees/retirees of the college are subject to the federal Windfall Elimination Provision (WEP) and possibly the Government Pension Offset (GPO) laws. For information on the WEP and the GPO, visit the Social Security Administration's website at http://www.ssa.gov/gpo-wep.

Kilgore College is a two-year, comprehensive public community college with a campus in Kilgore and an extension center in Longview, Texas. With approximately 6,000 students, Kilgore College is a student-centered institution characterized by excellence in teaching and quality learning opportunities. Kilgore College is focused on continually improving their students’ holistic experience leading them to success in life while improving access to higher education and partnering with those who advance the vision of a stronger community culturally, socially and economically.

Vision Statement: We commit to be the higher education institution of choice in Northeast Texas.

Positions will remain open until filled. Teaching positions will be required to submit official transcripts upon an offer of employment. An offer of employment will be contingent upon passing a background check. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity within three (3) days of being hired. Failure to submit proof within the required time shall result in immediate employment termination. All position appointments are subject to approval by the college's Board of Trustees.

This description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

Kilgore College is an equal opportunity and affirmative action institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran’s status or genetic information in its educational programs, employment policies or activities.

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Employee Rights and Responsibilities Under the Family and Medical Leave Act

All positions are located in Kilgore, TX. No fully remote positions are available at this time. All employees must be available to physically present to work on the Kilgore, TX or Longview, TX Campus.

All positions are considered security-sensitive and subject to a background check pre-employment.

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