Administrative Assistant / Front Desk - Flourish Research
Gurnee, IL 60031
About the Job
Flourish Research is looking for motivated, talented, creative individual who want to learn and grow in their career while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.
We are actively hiring a Front Desk Administrator at our site in Gurnee, IL!
The Front Desk Administrator is an essential member of our team. They ensure smooth administrative operations while providing an impeccable patient experience in every interaction. Our front desk admin is responsible for creating a welcoming, positive, and supportive environment for patients. They are the gatekeepers, setting the example of what patients can expect during their care journey at Flourish Research!
Shift: Monday-Friday, 8 AM - 4:30 PM - Full-Time at 32-40 hours/week
Compensation: Hourly Rate based on experience comprehensive benefits, PTO, and 401k match
RESPONSIBILITIES
- Perform front-desk duties, including greeting patients, handling phone calls, and distributing mail and faxes, ensuring messages and information are forwarded accurately and promptly.
- Uphold professional and courteous communication with all stakeholders, including staff, clients, vendors, physicians, and patients, ensuring confidentiality and appropriate interaction at all levels.
- Maintain detailed records of communications and update logs/lists as directed, contributing to efficient operational flow.
- Support document creation and revision for study coordinators and various departments, ensuring accuracy and adherence to regulatory standards.
- Assist in administrative tasks for the regulatory department, including CV/resume updates, filing, and copying, as well as accurately filing documents in the relevant files and binders.
- Conduct follow-up communications with subjects for visit reminders and schedule visits and procedures as per leadership instructions.
- Execute all responsibilities in a cost-effective manner, with the readiness to take on additional duties as assigned by management.
- Bachelor's degree or equivalent administrative experience
- At least 1 year of experience in a medical office or healthcare environment (or equivalent combination of education and experience)
- Strong organizational skills, attention to detail, and basic math proficiency
- Proficiency with computer applications such as Microsoft Office applications
- Excellent customer service, communication, and interpersonal skills
- Ability to handle multiple tasks, adapt to changing workloads, and work under minimal supervision
- A high degree of integrity and professionalism
- Bilingual in English and Spanish is preferred, but not required
Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others!
Flourish Research is where clinical trials thrive.
Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines.
At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality.
Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect.
Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!
It is the policy of Flourish Research not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
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