Administrative Assistant - Artius Solutions

Job Summary:

This position provides administrative and surgery scheduling support for the operating room and leadership team.

• Deliver exceptional customer service over the phone to patients, other Fairview entities, departments, and others.
• Communicate accurate information regarding surgical procedures, adhering to established processes to support operating room operations.
• Place work orders for broken equipment.
• Assist customers with questions related to add-on procedures and other surgical-related inquiries.
• Take accurate phone messages and forward them to the appropriate person for resolution.
• Maintain a positive and helpful tone when assisting callers.

Surgical Procedure Scheduling:

• Schedule surgical procedures daily using EPIC, the electronic health record system.
• Communicate with all staff involved in preparing and performing surgeries.
• Ensure thorough communication with the charge nurse.
• Respond to basic requests as assigned.

Additional Administrative Support:

• Assist in gathering information, completing forms, and performing other tasks as needed.

• Provide care or services adjusted to reflect the developmental level and cultural differences of the population served.

  • Partner with caregivers in care decision-making.
  • Communicate respectfully.
  • Ensure a safe, secure environment.
  • Individualize care plans to meet patient needs.
  • Modify clinical interventions based on the population served.
  • Provide patient education based on an assessment of learning needs.

• Fulfill organizational requirements:

  • Complete all required learning relevant to the role.
  • Comply with all relevant laws, regulations, policies, and procedures.
  • Foster a culture of improvement, efficiency, and innovation.
  • Perform other duties as assigned.

Required:

• Experience: At least 1 year of experience in customer service, front desk, department assistance, or a related field.
• Strong communication skills in person, by phone, and via email.
• Ability to learn and use various computer systems.

Preferred:

• Experience: Experience with EPIC, Excellion, or similar EMR systems.
• Healthcare experience.
• Familiarity with medical terminology.

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