Administrative Assistant - Stefanini Group

Stefanini Group is hiring!

Stefanini is looking for an Admin Assistant in Newark, NJ (Hybrid)

For quick apply, please reach out to Madelaine MADIE Yu

Call: 248 728 6420 / Email: Madelaine.Yu@stefanini.com

• Work on data collection projects, which may include continuous improvement assignments, data extraction, and compiling, monitoring, evaluating, and reporting performance metrics supporting customer service targets.
• Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting.
• Help maintain call Quality process that includes gathering data; produce various reports and performance measures to improve overall Customer Experience.
• Leverage NICE system reporting and call recording tools to optimize call center operations, employee performance and quality.

• 1-2 years professional work experience
• Proficiency in Excel and working with Access databases 
  
• Analytical aptitude; Call Center experience preferred.
• Well-organized and strong communication skills
• Proficient in Microsoft Word, Excel and Outlook
• High School Graduate (College education preferred)

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

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