Administrative Assistant - The Star Companies

*Position Summary

This full-time position, located at our beautiful 433-space, 55+ manufactured home community in Oceanside, will work in unison with the community manager to assist in the park operation and with resident relations. There will be daily interactions with residents, prospective residents and vendors, as well as office duties including basic bookkeeping functions. The ideal candidate will possess strong customer service and superb organizational skills, and have a friendly, helpful disposition.

*Company overview

Founded in 1958, The Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide value in housing and integrity in service. Star's Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve.

*Company Core Values

• Transparency
• Accountable
• Integrity
• Teamwork
• Excellence

*Position Performance Objectives

• Open/close the park office.
• Reception of park phone calls, respond to resident inquiries and email communications, and assist with inquiries from residents, prospective buyers/renters, and any other "visiting" person(s).
• Collect rent, reconcile, batch, prep, post to Rent Manager; make deposits via check scanner.
• Input meter reads.
• Accept Applications for Residency and process Rental Applications.
• Draft various notices associated with property management for distribution to residents.
• Collect, open, route daily mail.
• Create Service Tickets with direct involvement for follow through, documentation, resolution, and close tickets.
• Maintain resident files.
• Maintain various books and records related to the community operation.
• Interact with vendors and monitor their insurance certificate expiration dates.
• Schedule clubhouse reservations.
• File paper document and/or scan and save documents to various software.
• Other duties as assigned by the manager.

*Key Competencies

• Proficiency with word processing and spreadsheets.
• Understanding of landlord-tenant law and leases.
• Provide commitment to the highest standards of integrity.
• Has strong writing skills and experience.
• Maintain trustworthiness and perform duties with the utmost confidentiality and accountability.
• Has strong computer skills and advanced proficiency in Microsoft Suite and G-Suite and ability to learn new programs.
• Has the ability to work efficiently, handle multiple projects with appropriate prioritization, adhere to quick deadlines and adapt to evolving circumstances.
• Has strong people skills and ability to work well with others.
• Has the ability to execute phone calls and send letters on behalf of company.
• Hold outstanding interpersonal communication skills (written and oral).
• Bring enthusiasm, creativity, patience, good judgment and flexibility to their work.
• Has the ability to work both independently and in a team environment.
• Possess excellent organizational skills with high accuracy and attention to detail.

*Physical Requirements

• Has the ability to work at the mobile home park office in front of a computer screen/typing approximately 80% of a typical working day.
• Has the ability to bend, reach and lift boxes and office supplies up to 30 pounds.

*Experience requirements

• Minimum AA degree.
• 2 years' experience in an office environment.
• Leasing or property management experience, desired.

*What we offer

• Medical, dental and vision benefits
• 401k plan with company match
• 10 paid holidays
• 5 vacation days first year, accrual begins immediately

Hourly Range: $20 - $23 per hour, 40 hours per week, with potential for overtime and/or weekend hours

Location: Oceanside, CA 2058

If this position caught your eye, apply online now.

We are an equal opportunity employer.