Administrator / Operations Lead - Home Matters Caregiving Gold Coast

Are you someone who thrives on motivation, with a deep commitment to supporting others and optimizing operational effectiveness? Do you view caregiving as a valued profession, deserving of respect and acknowledgment for its significance? Do you advocate for seniors' rights to age gracefully in their own homes, receiving top-notch care? If this resonates with you, Home Matters Caregiving might just offer the perfect fit. Come join us in our quest to deliver compassionate care and assistance to those who require it.

Company Overview:

Home Matters Caregiving stands as a premier provider of in-home care services, committed to empowering professional caregivers to deliver purpose-driven care to seniors residing in their homes. Specializing in delivering top-tier, individualized home care solutions, we prioritize aiding individuals in preserving their independence and enhancing their quality of life.

Our consistent dedication to excellence has earned us the esteemed title of "Employer of Choice" by our caregiving team for the past four years, and "Provider of Choice" by our clients for six of the past seven years.

Job Description:

We are seeking a reliable and highly organized candidate to assume the position of Operations Lead, overseeing administrative operations within our home care agency.

The Operations Lead will have a vital role in overseeing our home care agency's daily operations, ensuring efficient service delivery, streamlining administrative processes and aiding staff in delivering outstanding care to our clients.

You'll be tasked with strong leadership abilities, meticulous attention to detail, and a dedication to delivering top-notch care to our clients and leading our team of caregivers and managers are essential for success in this role.

The preferred candidate should be capable of working independently, showing flexibility, maintaining personal integrity, and collaborating effectively with clients, family members, staff, and external service providers. This senior-level position is responsible for ensuring agency compliance and being always prepared for audits. Must have Senior In-Home Care Experience

Responsibilities:

Office Administration:

• Manage office procedures and ensure efficient operation of administrative tasks.
• Maintain office supplies and equipment and oversee office maintenance.
• Organize and schedule appointments, meetings, and travel arrangements as needed.

Human Resources Support:

• Assist with recruitment efforts, including posting job openings, screening resumes, and scheduling interviews.
• Onboard new hires and facilitate training sessions for office staff.
• Maintain employee records and handle HR-related inquiries.
• Financial Management:
• Assist with billing and invoicing processes, ensuring accuracy and timeliness.
• Monitor expenses, maintain financial records, and prepare reports for management.
• Collaborate with the finance team to manage budgets and expenses effectively.

Clients Relations:

• Performance initial assessments and create care plans for clients.
• Serve as a point of contact for clients and their families, addressing inquiries and concerns promptly and professionally.
• Coordinate client schedules and communicate with caregivers to ensure optimal care delivery.
• Maintain confidentiality of client information and uphold privacy standards.

Quality Assurance:

• Implement and maintain quality assurance processes to ensure compliance with regulatory standards and company policies.
• Monitor and evaluate administrative procedures to identify areas for improvement and implement solutions.

Qualifications:

• Previous experience in office management or administrative role, preferably in the healthcare or home care industry.
• Proficiency in office software applications (e.g., Microsoft Office suite, Google Workspace, WellSky / ClearCare).
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of basic accounting principles and experience with financial management tasks is desirable.

Experience:

• Caregiving: 1 year (Required)
• Management: 2 years (Preferred)
• Experience in performance of initial assessments and creating care plans of clients (preferred)
• Understanding of compliance and aspects of In-Home Care Agency

Benefits:

• Competitive salary based on experience.
• Opportunities for professional development and growth within the company.
• Comprehensive benefits package, including employer matched 401K and paid time off.
• Rewarding work environment focused on making a difference in the lives of clients and their families.

Job Types: Exempt, Full-time

Salary: $50,000.00 - $65,000.00 per year

Schedule: 8-hour shift, Monday to Friday

Work Location: In-Person

Join our team as an Operations Leader and take your career to the next level.

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the company.