WEEKEND ADMISSION/RECEPTIONIST CONCIERGE

Purpose of Your Job Position

Job Functions

DUTIES AND RESPONSIBILITIES

General Responsibilities

• Completes all assigned tasks in a timely manner as instructed by supervisor.
• Adheres to work schedules in completing and performing assigned tasks.
• Cooperates with department personnel, as well as other facility personnel to ensure that services can be adequately maintained to meet the needs of residents.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout Solaris HealthCare.
• Treats residents, residents family members, visitors and fellow employees with courtesy, respect and dignity.
• Meets with Supervisor on a regular basis to assist in identifying and correcting problem areas and/or improving services.
• Notifies facility when late arrival to or absence from work according to established center policy.
• Adheres to established employee policies.
• Adheres to established dress code.
• Meets acceptable center attendance requirements.

Residents Rights

• Ensures that all care is provided in privacy.
• Alerts residents before entering residents rooms.
• Reports all grievances and complaints made by residents to supervisor.
• Reports all allegations of resident abuse and/or misappropriation of resident property.
• Customer Relations Responsibilities
• Handles walk in or telephone inquiries and documents on the inquiry logs.
• At the direction of the Admissions Director, follows up on inquiries by contacting the case managers via telephone or through the electronic referral systems.
• At the direction of the Admissions Director conducts tours of the center, documents clinical and financial information on the inquiry form for follow up. All tours must be provided a brochure and complete contact information must be secured for appropriate follow up.
• At the direction of the Admission Director, participates in community outreach events held at the facility by greeting guests, setting up for the events, offering tours and any other duties as assigned.
• Uses formal waiting list policy and keeps future reservations for residents.
• Reviews a list of unoccupied beds and makes preadmission reservations according to type of case and accommodation required.
• At the direction of the Admissions Director, ensures that a model room is maintained in the nursing center.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.

Admissions Process Responsibilities

• At the direction of the Admissions Director, gathers demographic or clinical information from either the social worker and/or floor nurse at hospital or the family of the admitting patient prior to admission.
• Prior to admission enters new patient information into Matrixcare. Scans/uploads all required documents into Matrixcare in a timely manner.
• At the direction of the Admission Director, verifies primary and or secondary insurances, checks FDLE etc
• Under supervision of Admissions Director, assumes responsibility for timely and accurate completion of admission contract. Solaris guide line is within 48 hours.
• Explains differences in rates and charges to residents desiring changes of accommodations, and arranges for the change; Explains services and nursing home policy regarding payment of bills; Provides copies for families regarding limited liability treatment policy and legal surrogate; Gives families a list of all department heads and a resident handbook, and interprets nursing home regulations to resident concerning visitors, visiting hours, and disposition of clothing and valuables.
• Primary responsibility for presentation of admission agreements to new admissions within 48 hours or those re admissions that meet the criteria for a new packet.
• If the resident is identified to be confused prior to admission; the Coordinator immediately contacts the family and identifies the responsible party or power of attorney and schedules the packet signing either prior to or on the day of the admission. Efforts to contact family to be documented.
• Appropriate legal paperwork such as health care surrogate, durable power of attorney etc; is to be requested and secured from family/friend/s. Any obstacles to be communicated to Admissions Director. Efforts to contact family to be documented. +
• After the admission contract has been executed by both parties, a copy is delivered to the resident in the Solaris folder or emailed as per the request of the patient/family.
• Responsible to check each room to ensure new admission readiness. Any flaws are immediately reported and corrected prior to new admit arrival
• Proficient in Matrix, MVP, FDLE, all payer verification systems. Entrypoint, and all electronic referral systems used by the facility

Customer Satisfaction Responsibilities

• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow up on family or guarantor complaints and problem solves with residents and/or staff.
• At the direction of the Admissions Director, ensures a Greeter Club/First Impression Program is in place and functioning.

Administrative Responsibilities

• Assists Admission Director in training the Admission team.
• Orders, copies, and assembles admissions forms & booklets. Ensures supplies are on hand.
• Provides support to Care Transition Coordinator by assisting in the following activities: maintain inquiry logs,tracking inquiries from accounts, may be expected to provide feedback to and from the CTC.
• Contributes articles to center newsletter and insures that newsletters and trade journal articles are sent to referral sources by forwarding names of referral sources to newsletter editor.
• Assists the Admission Director with planning, coordinating, and executing community and referral source events.
• Reports observations concerning structural, equipment and furniture defects and malfunctioning to appropriate personnel.
• Coordinates work of department with work of other departments.
• At the direction of the Admissions Director, may be asked to attend and participate in staff meetings, departmental head meetings, or other center meetings.
• Reports observations concerning structural, equipment, and furniture defects and malfunctioning to appropriate personnel.
• Maintains confidentiality of necessary information.
• Utilizes supplies and equipment properly and without waste.
• Thinks and acts calmly and logically to meet unusual occurrences of the job without being thrown off stride.
• Performs any miscellaneous work assignments as may be required.

Staff Development

• Participates timely in in service training classes that provide instructions on how to do the job.
• Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession, as well as to maintain your license on a current status.
• Participates in annual Solaris HealthCare in service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, Safety, Infection Control, etc.).
• Attends and participates in Doing Whats Right classes.

Education

• College degree preferred.

Experience

Sales experience, particularly in health care services, products or pharmaceuticals is desirable. Familiarity with long term care and/or health care services useful.

Specific Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents served.
• Must be a supportive team member, contribute to and be an example of team work and team concept.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must possess leadership ability and willingness to work harmoniously with and supervise other personnel.
• Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing activities.
• Must be able to relate information concerning a residents condition.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.
• Local travel engaging in outside sales calls, including periodic overnight travel, as needed or as directed by Administrator is required.

Physical and Sensory Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write the English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with the residents, personnel, and support agencies.
• Must meet the general health requirements set forth by the policies of this Solaris HealthCare, which include a medical and physical examination.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within Solaris HealthCare.
• Work is primarily sedentary in nature, with exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for periods of time to give center tours.
• May be necessary to assist in the evacuation of residents during emergency situations.