Admissions Coordinator - Evolve Treatment Centers
Los Angeles, CA 90245
About the Job
Admission Coordinators are responsible, without little or no supervision, for screening and
qualifying each new lead, providing necessary information to prospective client’s families
and/or referring professionals who are seeking treatment for adolescents, and completing a
thorough and comprehensive clinical assessment. Admission Coordinators should be well
versed in the admission process, have the ability to manage all aspects of an admission,
coordinate with appropriate team members, and ensure for complete documentation in all
required databases throughout the admission process.
ESSENTIAL FUNCTIONS/RESPONSIBILTIES FOR THE ADMISSION COORDINATOR:
• Manages the complete admission process either from an initial call or a handoff from a
team member.
• Must be able to “convert” the call into a successful admission. This process may take 24
hours, or up to 6 months. Must maintain communication with family for as long as the
conversion takes.
• Must be able to build rapport with the family from any stage of the process.
• If a client is deemed not an appropriate fit, provide a clear next step/referrals to families
• Provide potential client’s families or referring professionals with information on the
Evolve program and various levels of care in an in depth and educated manner.
• Clearly and directly explain insurance coverage and payment options to families and/or
providers.
• Maintain communication with families, sometimes after typical business hours and
weekends.
• Establish and report on new referents, clinicians, hospital systems to ensure for ongoing
relationships. Communicate with marketing department on potential new leads.
• Complete detailed Pre-admission assessment and gather all relevant clinical documents.
• Gather necessary admissions documents/paperwork: including all consents and
ensuring that all required documentation is collected in a timely manner.
• Communicate the status of each admission to Director of Admissions, Program
Directors, Utilization Review Team and other appropriate staff; coordinating and
arranging physical, social, emotional, and support service requirements during the
admission process.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
• Ability to explain types of treatment modalities and terms used in a treatment setting
for substance abuse and mental health treatment, (DBT, CBT, 12-Steps, Smart Recovery,
group process etc.).
• Two years of experience in an admissions setting is preferred.
• Familiarity with DSM-IV-TR and mental health diagnoses preferred
• Experience working in mental/behavioral health setting is preferred
• Ability to be empathetic and an active, attentive listener.
• The ability to work as a cohesive team member, to manage calls, documentation and
communicate the status of cases in order to assist families and clients.
• Clear and concise telephone and written skills.
• Strong organizational skills: ability to keep information on each case separate and
accurate and work on multiple cases at one time.
• Must maintain confidential information
• Must have the ability to work independently
• Ability to effectively learn and utilize computers, various software programs and cell
phone technologies
• Ability to multi-task and work within a fast-paced environment.
• Reports to Director of Admissions.
• Exempt Position
Pay Range:
Benefits:
Equal Opportunity Employer: Evolve Treatment Centers is committed to fostering a diverse and inclusive work environment. We firmly believe that every individual deserves an equal opportunity to thrive and contribute to our organization. We are proud to be an Equal Opportunity Employer and do not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, military status, marital status, or any other protected status in accordance with applicable federal, state, and local laws.
qualifying each new lead, providing necessary information to prospective client’s families
and/or referring professionals who are seeking treatment for adolescents, and completing a
thorough and comprehensive clinical assessment. Admission Coordinators should be well
versed in the admission process, have the ability to manage all aspects of an admission,
coordinate with appropriate team members, and ensure for complete documentation in all
required databases throughout the admission process.
ESSENTIAL FUNCTIONS/RESPONSIBILTIES FOR THE ADMISSION COORDINATOR:
• Manages the complete admission process either from an initial call or a handoff from a
team member.
• Must be able to “convert” the call into a successful admission. This process may take 24
hours, or up to 6 months. Must maintain communication with family for as long as the
conversion takes.
• Must be able to build rapport with the family from any stage of the process.
• If a client is deemed not an appropriate fit, provide a clear next step/referrals to families
• Provide potential client’s families or referring professionals with information on the
Evolve program and various levels of care in an in depth and educated manner.
• Clearly and directly explain insurance coverage and payment options to families and/or
providers.
• Maintain communication with families, sometimes after typical business hours and
weekends.
• Establish and report on new referents, clinicians, hospital systems to ensure for ongoing
relationships. Communicate with marketing department on potential new leads.
• Complete detailed Pre-admission assessment and gather all relevant clinical documents.
• Gather necessary admissions documents/paperwork: including all consents and
ensuring that all required documentation is collected in a timely manner.
• Communicate the status of each admission to Director of Admissions, Program
Directors, Utilization Review Team and other appropriate staff; coordinating and
arranging physical, social, emotional, and support service requirements during the
admission process.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
• Ability to explain types of treatment modalities and terms used in a treatment setting
for substance abuse and mental health treatment, (DBT, CBT, 12-Steps, Smart Recovery,
group process etc.).
• Two years of experience in an admissions setting is preferred.
• Familiarity with DSM-IV-TR and mental health diagnoses preferred
• Experience working in mental/behavioral health setting is preferred
• Ability to be empathetic and an active, attentive listener.
• The ability to work as a cohesive team member, to manage calls, documentation and
communicate the status of cases in order to assist families and clients.
• Clear and concise telephone and written skills.
• Strong organizational skills: ability to keep information on each case separate and
accurate and work on multiple cases at one time.
• Must maintain confidential information
• Must have the ability to work independently
• Ability to effectively learn and utilize computers, various software programs and cell
phone technologies
• Ability to multi-task and work within a fast-paced environment.
• Reports to Director of Admissions.
• Exempt Position
Pay Range:
- $68,000 - $75,000 annual salary
Schedule:
- Monday to Friday
Work Location: Remote
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off - We understand a healthy work/life balance is crucial for our success, so we maintain a flexible Paid Time Off policy. Employees start accruing PTO immediately upon hire. In addition, employees receive paid holidays, paid sick days, and time off for bereavement and religious observances.
- Flexible Spending Accounts (FSA)/Healthcare Flexible Spending Accounts (HSA)
- Employee Assistance Program (EAP) - As a mental health treatment provider, we understand the importance of maintaining the emotional health and personal well-being of each member of our staff.
- Retirement Planning
- Professional Training - We invest in professional growth, offering quarterly continued education, ongoing training, and professional development courses for all employees.
- Our employees voted us as a certified Great Place to Work!
Equal Opportunity Employer: Evolve Treatment Centers is committed to fostering a diverse and inclusive work environment. We firmly believe that every individual deserves an equal opportunity to thrive and contribute to our organization. We are proud to be an Equal Opportunity Employer and do not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, military status, marital status, or any other protected status in accordance with applicable federal, state, and local laws.
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Source : Evolve Treatment Centers