Admissions Representative - Good Shepherd Rehabilitation Network
Center Valley, PA 18034
About the Job
Job Summary:
- Serves as the primary point of contact for completing admission paperwork with patients and families and tours.
Essential Functions:
- COMPLETES ADMISSION FOLLOW UPS
- By following up with patients the next business day and completing admission paperwork with patient and or family via face to face [Good Shepherd Center Valley (GSCV)] or by phone [Good Shepherd Inpatient Pediatrics (GSIP), Good Shepherd Specialty Hospital) GSSH)], as appropriate.
- By answering any questions related to admission paperwork and insurance information.
- Prepares and uploads admission follow up documents and upload in patients file in Cerner.
- Responsible for accurately performing all functions of patient admissions, which includes but is not limited to, reviewing demographic information with patients, completing appropriate forms, and copying insurance cards and photo ID when appropriate.
- ASSISTS ADMISSIONS DEPARTMENT WITH OTHER DUTIES AS ASSIGNED
- Preadmitting & Blue Book Management.
- Coordinating dialysis transportation for incoming admissions.
- Greeting new admissions upon arrival.
- Cross-training on other admission department needs, including but not limited to insurance benefits & pre-authorizations, census management and other duties as assigned.
- TOURS
- Serve as the primary point of contact for GSCV tours, as needed both both scheduled and unscheduled.
- Will be available to assist speaking with potential patients, patient family members, and/or other referral sources,
- CONTRIBUTES TO A POSITIVE WORK ENVIRONMENT
- By demonstrating respect through words and deeds
- By accepting ownership of, and learning from, mistakes
- By following HIPAA and privacy guidelines
- By striving to meet and/or exceed customer expectations
- By responding to concerns of customers in a timely and effective manner
- CONTRIBUTES TO TEAM EFFORT
- By efficiently and accurately completing job duties and responsibilities
- By taking the initiative to promptly relay messages and share information
- By promptly responding to requests for assistance
- By taking initiative to offer help when able
- By making unique contributions toward meeting and/or exceeding Press Ganey goals
- By providing coverage in other areas of the Admissions team as necessary
Core Competencies:
- The following competencies are necessary for success in this job within the organization:
- Compassionate Care
- We treat everyone who comes through our doors with dignity, respect, supportiveness and care.
- Excellent Service
- Service to others: We recognize the importance of satisfying everyone who comes through our doors and making every effort to meet their needs.
- Quality Outcomes: We put forth our best effort in everything we undertake. We continue to look for ways to improve our service through innovation, creativity and the use of best practices.
- Community Partnership
- Internal: We build and maintain relationships with other associates in such a way as to encourage trust, teamwork, cooperation and open communications. We act with honesty and integrity in everything that we do.
- External: We strive to understand the needs of the communities and work with other service providers and community resources to offer care to those whom we serve.
- Compassionate Care
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education
- High School Diploma required
- Associate's Degree preferred
- Work Experience
- Previous experience in a health care related role preferred
- 1-3 years in the healthcare role preferred.
- 5+ years of customer service strongly preferred
- Licenses / Certifications
- N/A
- Skills and Abilities
- Standing and walking are frequently required.
- Ability to physically express or exchange information by means of spoken or written word
- Must be personable and relate to patients, family, and staff and outside professionals
- Exhibits excellent customer service skills at all times
- Organization, attention to detail, and time management skills
- Flexibility – demonstrating willingness and ability to learn new skills
- Education
PI249181263
Source : Good Shepherd Rehabilitation Network