Admissions Representative at FHE Health

FHEHealth (“FHE”) is a dually accredited (CARF and JOINT) licensed behavioral healthcare institution that delivers quality, medically integrated personalized treatment for First Responders suffering from Behavioral Health Disorders. We specialize in addictive disorders, and other behavioral health diagnoses such as mood disorders, depression, anxiety, and traumatic disorders. We employ a team of highly qualified, compassionate individuals who share in the desire to serve this vulnerable population. We provide innovative treatment by treating not just the mind and the behaviors, but by treating the BRAIN itself through our cutting-edge neuro-rehabilitative services. 

FHE Health boasts a “Best in Class” state-of-the-art inpatient treatment facilities, outpatient and sober living campus’ that promotes a strong sense of community while also providing patients with ongoing access to our multi-disciplinary team and services. We have been voted as “Top Work Places” eight years in a row. 

What Are We Looking for? 

We are looking for an Admissions Representative  Must be experienced in mental health admissions. Reports to the Director of Admissions. 

Benefits of the Admissions Representative  

As a full time, Admissions Representative you will be offered the following benefit options: 

• Medical
• Dental
• Vision
• Supplemental Life
• Disability
• 401k
• Personal PTO 
• Vacation Time 
• Employee Assistance Program

Duties and Responsibilities

• Screens clients for appropriateness and eligibility
• Fields inbound traffic calls from clients after hours
• Keeps up with any clients who are in transit during overnight shift
• Processes any B2B leads overnight
• Makes scheduled outbound calls for clients who request a call later in the evening (particularly on the West Coast)
• Communicates between nursing/medical and admissions during overnight shift
• Answers inquiries and screens calls from hospitals, families, patients, etc., and provide appointments that include orientation material, presentation, tour and closing.
• Makes recommendations regarding treatment options

Required qualifications:

• 1 + year of prior addiction of mental health admissions experience 
• High School diploma or GED
• Strong sales ability and high-quality customer service
• Highly organized and able to prioritize multiple tasks
• Ability to work well under pressure 
• Availability to work Nights and Weekends