Adult Basic Education Support Specialist - NORTHEAST WIS TECHNICAL COLLEGE

JOB REQUIREMENTS: POSITION SUMMARY Provide high-level customer service
to prospective students, staff, faculty and the general public about the
English Language Acquisition (ELA)/High School Equivalency (HSE)/Career
Pathways Bridge (CPB) programs. Assist students in completing paperwork
for entry into the ELA/HSE/CPB programs. Enroll students into their
prospective courses. Administer tests when necessary. Generate, review,
and analyze data to prepare for college, state and federal reporting
purposes regarding student goal attainment and student enrollment for
FTE's. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To
perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Reasonable Accommodations may be
made to enable qualified individuals with disabilities to perform the
functions identified in the job description. Essential Functions
Statement(s) Greet internal and external customers, in person or via
phone and email, and serve as the liaison between the customer and the
appropriate services. Respond to students' personal and academic
challenges by connecting them to internal and community resources. Serve
as the primary resource and first contact for ELA/HSE/CPB processes.
Collaborate, coordinate, and communicate with other departments to
ensure constant sharing of information and quality of service for our
students and customers. Notify departments, instructors and students of
class schedules, schedule changes, class cancellations, instructor
absences and classroom changes. Guide students through the registration
process and course enrollment. Explain admission requirements and
timelines. Review and update student data to ensure accurate information
and successful completion of the registration and enrollments. Create
student accounts, process student enrollments, and enter student
attendance in the Client reporting system. Collect, analyze and optimize
ELA/HSE/CPB attendance data. Create, maintain and report on student goal
attainments, team action plan items (FORCE), Client reporting and
student persistence and completion data. Generate provide data
statistics on student success for state and federal reporting
requirements. Prepare and submit quarterly and tri-annual reports for
evaluation of program performance measurements based on student
outcomes. Maintain open communication with grant administrators about
student progress and grant outcomes. Update and maintain database
systems with client, student and testing data. Train faculty and staff
in methods and procedures relating to ELA/HSE/CPB reporting
requirements. Assist instructors and students with technology issues and
questions (i.e.; log in information, navigation) Develop and maintain
documentation to support ELA/HSE/CPB processes and training procedures.
Review, evaluate and update ELA/HSE/CPB processes and policies for
efficiency and continuous improvement. Assist in the design,
development, and implementation of ELA/HSE/CPB policies and procedures;
participate on project teams as needed. Administer, grade and interpret
results of TABE and TABE CLAS-E tests to advise and assist students with
appropriate course placement. Work collaboratively and collectively with
the College and Career Readiness/English Language Acquisition (CCR/ELA)
Navigation Specialist. Cross train and back up in other areas of General
Studies. * OTHER EXPERIENCE AND QUALIFICATIONS: Three years of
related experience *An equivalent combination of education and work
experience may be considered. Cultural Competence: Demonstrated
commitment to diversity, equity, and inclusion and sensitivity to and
understanding of a diverse community of college students, faculty, and
staff. *NWTC welcomes candidates who currently possess the desired
skills and experience and are committed to learning and growing.
Computer Skills Microsoft Office Suite Other Requirements: Bilingual
E glish and Spanish preferred. * APPLICATION INSTRUCTIONS:
Apply Online: www.nwtc.edu/jobs Other: NWTC does not discriminate on the
basis of political affiliation, age, race, creed, marital status, color,
religion, sex (including sexual orientation, gender identity, and gender
expression), national origin, disability, veteran status, genetic
testing or other applicable legislated categories, ("each a protected
class"). Inquiries regarding the College's nondiscrimination policies
may be directed to the Vice President for Diversity, Equity, and
Inclusion at (920) 498-6826 or equity@nwtc.edu.