Advisor - Hospice of Michigan

Job Summary:Responsible for proactively developing and maintaining professional relationships between NorthStar Care Community and its referral sources (hospitals, LTC facilities, physicians, managed-care organizations, independent medical clinics/offices and other health care professionals) in assigned territories.

Essential Functions:

• Completes and analyzes monthly reviews of each team’s marketing and customer satisfaction information to assist in developing ways to meet business objectives.
• Assists in identifying, developing, and evaluating marketing and business development strategy, based on organizational objectives and market characteristics.
• Completes environmental assessment activities as assigned as part of the annual Strategic Plan and Marketing & Business Development Plan update process.
• Proactively works with referral sources to meet their needs, which might include flexible hours.
• Proactively works with the team in assigned territories to develop and implement specific marketing and customer service tactics and actions, and to effectively resolve any customer complaints.
• Works directly with marketing leadership and clinical managers to develop a marketing & business development and customer service orientation among team members.
• Collaborates with market operations leadership and clinical managers to develop annual and short term marketing & business development plans that promote growth.
• Proactively participates as a member of NorthStar Care Community market operations team and attends monthly meetings to oversee the deployment of the Marketing & Business Development Plan. Attends quarterly Marketing & Business Development Training.
• Responsible for the professional relationship development with the referral sources in assigned territory.
• Proactively conducts education sessions and in-services for the teams on topics that will support the customer service functions provided by team members.
• Initiates, leads, and directs new business proposals for region related business; works with corporate staff to coordinate activities.
• Actively participates in activities that promote the mission of NorthStar Care Community in the community. Makes presentations to targeted customer groups and attends community meetings to increase both awareness of and interaction with NorthStar Care Community.
• Actively participates in quality assurance processes/programs.
• Actively participates in internal and external education, training, in-services and other activities to promote personal and professional growth.
• Adjusts to changes in workload and schedules based on changing departmental and organizational priorities.
• Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements.
• Adheres to C.A.R.E. Model of Service: courtesy, acknowledgment, response and empathy.
  

Qualifications:

1. Bachelor’s Degree preferred, with a concentration in business, health care administration or related field. An Associate’s degree and/or the equivalent amount of progressive work experience may be considered.
2. Sales and/or marketing experience and healthcare and/or hospice experience strongly preferred.
3. A licensed registered nurse or other professional with a patient care background that has sales and marketing experience is preferred.
4. Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, the ability to promote positive, constructive relationships with communication and collaboration at all levels and the ability to maintain confidentiality.
5. Demonstrated ability to close deals that lead to increased business.
6. Must demonstrate strong proficiency in Microsoft Office products.
7. Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
8. Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress.
9. The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted.
10. Proof of current tuberculin testing required. Patient/facility contact will not be allowed until tuberculin clearance is documented.
11. Must be able to work variable hours/shifts and/or days, including weekends, based on business and referral source needs. Must have the ability to occasionally work extended days, as necessary.
12. Must have reliable transportation.
13. Must be eligible to work in the .