Afternoon Customer Service Desk Clerk - Honeoye Falls Market Place

The Customer Service Desk is the first point of contact for incoming patrons. The is one of the most important roles in the stores. As a Customer Service Associate, you are ensuring customer satisfaction by responding to inquiries and concerns.

Get to know us:

Honeoye Falls Marketplace and Mendon Meadows has been a family run business for over 30 years. Our company motto is we CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core company values alongside our team daily. One of our keys to great success is hiring excellent employees who we believe have the skills and potential to be successful.

Summary of the position:

Our customer service desk team greets customers upon entering the store, answers and forwards all incoming calls, responds to customer questions, comments, and complaints (involving management when necessary).The team processes and updates customer requests for company Perx Card (our company loyalty card). Customer service associates sells and cash New York State Lottery transactions while adhering to all state and county regulations. The team properly process cash transactions, all forms of payments and discounts, EBT, WIC, coupons, and store discounts. Ensure evening cashiers have taken breaks and completed evening duties. Close the service desk and office at the end of the evening.

What we look for in you:

Part-time availability: Must have availability at least two afternoons during the weekdays (starting time at 2:30 pm) and one weekend shift (start time varies)

Must be 18 years of age or over

At least 2 years of friendly and welcoming customer service; previous cashiering experience required; previous lead/key holder experience preferred

Grocery and/or retail experience preferred

Exceptional communication skills with an ability to handle stressful situations carefully

Highly motivated individual

Team player with the ability to work independently at times

Ability to multitask

Focused and efficient

The ability to stand, walk, lift and bend for extended periods of time

What we can offer you for all your hard work:

Medical and Dental Coverage (FT)

401(K) options

Paid Time Off (FT)

Sick Pay (PT)

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