Airport Customer Service Supervisor Unifi (Delta) - RST/FT, Rochester MN - Unifi

Job Title

Airport Customer Service Supervisor Unifi (Delta) - RST/FT, Rochester MN

Date

Monday, January 8, 2024

State

Minnesota

City

Rochester

Base Pay Rate:

$ 18.50

Full/Part Time

Full Time

Shift

A.M. shift

Requirements and Description

The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! The RST supervisor is responsible for both customer service and ramp agents. While mainly working on the ramp to ensure safety or employees and customers we provide first-class customer service to everyone. You are friendly, outgoing and love to make people happy on a daily basis!

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

  Pre-requisites:
  

  • Must be a local (in-state) resident.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."